LongHorn Steakhouse

My sister was visiting from AZ and we were looking for a great steak. I had never been, but she had to one somewhere else. Neither of us will be returning after yesterday. Upon coming in, we stood at the hostess station for a good 10-15 minutes while watching staff walk right passed us, someone in the bar that didn’t acknowledge us and servers as well as the hostess. I walked into the bar and asked if we should seat ourselves and the person behind the bar sharply replied “she (the hostess) would be right with us). There was probably 3 other tables being served so this was not due to being busy. The hostess, which wasn’t friendly nor apologetic for taking so long sat us exactly where we asked not to be seated, right by a table with balloons at it. Then our server came after what felt like an eternity to take our order, by that time we were prepared to order our food but she only took our drink order, mine was iced tea and my sisters was a Bloody Mary. We ended up waiting another 20 or so minutes for our drinks as well as to order. When I asked the server if there was a problem with our drinks she explained the bartender was hard of hearing and didn’t hear the order come through. Which I thought was appalling. If you know someone is disadvantaged, why wouldn’t you follow through to make sure they are aware there’s orders waiting? We ordered two t-bones, baked potatoes, one without sour cream, a side salad with ranch and Brussels. While waiting on the food to come, which also just seemed far too long to wait for as slow as it was on the floor, my sister was freezing. We were sat right under the AC unit vent, so she went to my car to warm up and look for a sweater. She didn’t find one, and by that time she was quivering and teeth chattering so I had to hunt down our server again to ask if we could move or have the AC vent shut off above us. She moved us which was a little better but it was just after we got our food so all of our plates, drinks etc had to be moved too. Somehow my sisters napkin and fork didn’t make it so it was a fiasco trying to get that replaced as well. The entire meal was affected and we decided to just pack up and leave because the experience was so miserable, so again, we had to hunt down our server to do that too. For $30 a steak, I expected the service to be equivalent. That was absolutely awful. And not once were there any attempts at making it right.