Chick-fil-A — Restaurant in Fairview Park

This might be the worst Chick Fil A you can go to. If you are ordering food to go you can almost expect that your order will be wrong. Yesterday was extremely terrible. For one, I ordered the Market Salad. Last time I ordered this salad I went home and they gave me the completely wrong dressing and one that didn't even go well with the salad. So when I ordered it this time, I told them at the drive thru to make sure I got the right dressing. Then when I went to the window they told me to pull over because the order wasn't going to be ready for 5 mins. I stressed again to get the dressing right (it's the one that is suggested with the salad). They bring my order out and low and behold the dressing is wrong! I told the girl to go inside and get the correct dressing. It's not that hard to follow an order. One of the other items I ordered was the grilled chicken sandwich. I said NO tomato or lettuce. I checked all the boxes before I left and the box with the sandwich said right on it "no lettuce and no tomato" so I didn't open the box. I get home (live 15 mins away) and my son opens his sandwich and there is lettuce and tomato on the freaking sandwich. IT IS NOT HARD TO FOLLOW AN ORDER!!! Tell your employees to get off their phones and do their jobs. It's ridiculous how much they charge for food and they can't even get orders right....EVER! I called the manager and she was useless. Only offered a replacement sandwich but I don't have time to make a 30 minute roundtrip. I had somewhere to be. This establishment is terrible and they don't train their employees to do their job. It doesn't take a rocket scientist to get an order right. What are you...

Tsk tsk, what a shame it is to lower the output quality of standard. I happened to pass by this location while being in the neighborhood. I had a hunger headache & needed to get something on my stomach so I opted for this place. I ordered, service was good. Not as good as they once were when they first opened but really good to say the least. The “my pleasure” remark is pusher so much that it’s not genuine anymore. Instead of saying “thank you” which would warrant that remark, I said “ok” after my total was announced & I still got “my pleasure” lol. It’s cookie cutter atp. I get they may have to say it like little robots but let’s get a little creative here or more clever, or better yet more genuine. Nonetheless, I ordered 3 tenders which should be full-sized. That’s not what I got. Let me guess, it’s the tariffs fault smh. Anyway, they didn’t even try to work with me by adding another small tender in the mix or explaining. You just put it in the bag & hoped I don’t see it til I got home. One of the tenders pictured are half of the size of my palm, smh. The crazy part is, I had to pull up as my order wasn’t ready & someone would bring my order out. I say that to say you had time to get it right. In conclusion, I’m pretty over the fast food chain gang but I was really surprised at this merchant. The pricing point is too high to be sending food out like that. ...

I asked for grilled chicken sandwich with a side salad. The gave me fried bacon club sandwich. The side I had throw away because the lettuce was brown and the tomatoes were spoiled and mushy. I called the restaurant right after I received the wrong spoiled food, they wanted me to come back that night unfortunately my son was in the ICU unit because of a heart condition. I told the team member who answered the phone this. She said that she was the manager Brittany and could return at my convenience. She said she would give me replacement food. I called on Monday and I spoke to Brittany I told her that I did not want replacement food I just wanted my money back and was going to at the restaurant that day. She told me that she was working in the kitchen today and to ask for Gabrielle. I had to jump through hoops just to get my money back. I will never go back to chick filet again. Not only do the get the orders wrong but they are very stingy with the condiments. When I placed the above order I asked for three chick filet sauces and four mayonnaise I also did not get that . Since the minimum wage for fast food workers the service is terrible and the food is subpar. Whatever happened to pride in a...