Verizon — Local services in Fairview Park

I was severely disrespected at this location by a man I believe his name was Aaron. Not completely sure because everyone refused to give me his name. He lied to me about phone features. or he had a lack of knowledge and said what was easy to close the sale. He said that all my apps on the google pixel 4 that used fingerprint recognition on my pixel 2 would use face recognition to log into the apps. I asked him a minimum of 2 times and he insisted it would work. While my content was uploading to the new phone, I told him if he needed to help someone else that I understood. In the middle of helping another customer he asked me how it was going . I said good except none of the banking apps, etc were capable of doing what he said with facial recognition. He didnt listen to what I said. And in a very condescending and frustrated tone told me you always have to log into the new app manually the first time. I told him I understood that and already did that. He told me I just didnt know how to do it and he would get it to work. Again in a very condescending and frustrated tone. I remained composed. He finished with his customer and came over and compared the app on my old pixel 2 vs. The pixel 4 as I told.him I had done. He messed with it for a while and said the updates were coming to the phone in the future. I told him I had asked him specifically at least twice. He lost his temper and snapped at me saying "how am I supposed to know what 3rd party apps will do". So I said that's fine but you should have said that . He once again said something in a condescending manner and I told him I can understand he didnt know, and could look past that. What I had an issue with was the way he was speaking to me. He got extremely defensive and I told him it was unacceptable. He said ok you're out of here, come on. I said excuse me. You're the one acting ridiculous and you're telling me to leave?! He said you're leaving come, come with me now. Making a scene in the store. I said what are you the bouncer? He said, you're leaving. I looked over at another guy and explained what had happened. He and the guy went in the back for a minute and the condescending guy came out laughing. The guy came out behind him and I told him I wanted to return everything. That I would have kept the phone and dealt with it if it weren't for the way the other guy treated me. I told him I wanted to speak to someone and he said that someone was him. There was nobody else. I asked for the guy's name again and he wouldn't give it to me. I asked if they were a corporate store and told him I would find a way to speak to someone about the behavior. I asked if his name is Tied to the transaction and he said no. Which I don't believe. I'm in retail I know.how it works. Then they charged me a $50 restocking fee even though I never even left the store with the phone. He said there was no way around it and I'm not getting it back.. i told him again I am in retail and there is always a way around it. I then went to another location and a very nice guy told me that the situation sounded like Aaron and was shocked I didnt get a full refund. And gave me the name of the store manager which is different from the other guy, Mike, who he represented himself as when he said he was the only person I could speak with. I left and went to AT&T and I'm paying $50 less per month for the same service and a better phone which ingot completely free. A $950 value. I suggest you skip this store and go see Matt at AT&T at Crocker Park next to...

My family has been with Verizon since the early 2000's and, typically, we are happy with the product and customer service we've received. Back in December, my phone had gotten broken (it still worked, just not as well as it used to) when I got shoved off of an RTA bus by an impatient citizen and went to this Verizon store to get a replacement phone. Not an upgrade, initially.

Turns out I was due for an upgrade and tried to find the cheapest deal in the store for a phone that still met my needs. The phone I had currently had wasn't available anymore but they had a deal for a Droid Turbo 2 for free with any trade in and we got a free tablet. I asked the sales lady we were working with a dozen times if FREE actually meant FREE for this phone and tablet. I got it out of her that the tablet was going to get charged a data plan but the tablet itself was free. She said my Droid Turbo 2 was FREE and even when I asked "Are you SURE it's free? I'm not going to get charged monthly for this thing later on am I? There are no extra hidden fee's that are going to be tacked on just because I'm getting this new phone (the Turbo 2 had just come out)?" She said, "No. It's free. Your trade-in of your old phone guarantees that. And actually this move will make your family's monthly bill cheaper."

My dad has us kids all paying our portion of the bill now - so when I went online to make my first bill payment, I took a look at what we were paying for and, wouldn't you know, that conniving sales lady at this Verizon store freaking LIED to me! I'm getting charged $26/month for two years (duration of my contract) for this phone! It's absolutely uncalled for, for her to lie to me and my family like that.

We've never had so many problems with Verizon until came to this store. I don't even like coming here for a simple question. We don't have to visit a Verizon store often, so we keep giving this hell-hole another chance. They make you wait and they constantly try to sell you on crap you don't need! I went in to get a new turbo charger for my phone and they kept trying to sell me their "fast" chargers. No. My phone is a Turbo Charge phone and I'm going to utilize that capability. It's apparently what I'm freaking paying for. This store really needs to hire better people and work on its overall efficiency. You do nothing but wait and get harassed...

Kind of a bizarre experience. It's like if you described an apple store to somebody who had never heard of them. The staff are cool, although there aren't enough of them. The processes for actually doing the business of selling phones and plans are byzantine. The loss prevention and fraud protection measures are Orwellian.

The worst aspect is probably the awkward stand-around when you first walk in while everyone, worker and customer, sits and looks at devices, waiting for things to download and refresh and update. Eventually you will be asked if you have been helped, or are being helped, and from there things will generally be smooth. But how about a kiosk so folks can check themselves in? Or maybe a number tape machine like delis have? That would be better than utter confusion. There were some folks in there sitting at a kiosk for over 30 minutes before they or any of the workers realized there was no connection being made. Total breakdown of process.

All of these problems are probably due to mandates from Verizon corporate, who could probably care less about the consumer experience and are more concerned with corporate customers. Who could blame them, given the margins. I talked to some reps from the corporate call center on the phone and even they advised me of how poorly the stores are run (in a tactful but direct way, for my benefit as a customer).

I'm giving this place three stars: one star because it's the minimum, one star for the staff who are trying their best, and one star for not being one of those scammy authorized retailer stores, which are the commercial equivalent of being pressed to death like...