Red Robin Gourmet Burgers and Brews — Restaurant in Fairview Park

For the past four years, this has been my favorite Red Robin location. My partner and I have always had excellent experiences thanks to servers like Sarah, Scott, and Debbie, who are consistently friendly, attentive, and a genuine highlight of every visit. They are truly the main reason we continue to dine here, and we are very regular patrons of this establishment visiting weekly, sometimes even twice a week.

Unfortunately our recent experiences with the shift manager, Chris, have been extremely negative and soured our experience with this location. On two separate occasions, Chris has singled out my boyfriend because he legally carries with a concealed carry permit. There is no signage near the front door or in the waiting area by the waitress bar indicating that carrying firearms is prohibited. The only visible sign references the restaurant’s Class D liquor license and is located between the bar and where the wait staff pass the kitchen, which isn't seen by patrons in the casual dining areas. Despite my boyfriend respectfully stating that he has a valid CCW, on top of Ohio being an open-carry state, Chris dismissed him, saying he did not care. Chris even mocked my boyfriend, suggesting he “should know the laws,” despite the fact that my boyfriend has taken a class (otherwise, how would he have obtained a license?), knows his rights, and was legally permitted to carry.

Licensed individuals are legally allowed to carry firearms in Class D establishments, provided they are not consuming alcohol. My boyfriend was not drinking and has always complied with signage when it is properly posted. It is important to note that none of the servers or other staff at this location have ever asked my boyfriend to remove his firearm; only Chris has made this an issue.

During our most recent visit, after mocking my partner's knowledge on gun laws, Chris threatened to call the police. My boyfriend calmly responded “go ahead,” stating that he is legally allowed to carry and had no objections to law enforcement being involved. Chris then insisted he was “not arguing” and that we needed to leave, kicking us out for no valid reason other than his refusal to acknowledge my boyfriend's rights and the restaurant’s failure to properly post any “no carry” signage. Chris even stated he would promptly post a new “no carry” sign at the front doors specially for my boyfriend.

Out of frustration, we went to the North Olmstead Red Robin which also has no “no carry” signage at the door or inside the establishment dining areas, and there were no issues with my boyfriend carrying legally.

We will continue to return to this Red Robin location because the servers are outstanding. However, we will not tolerate being treated this way by Chris again and will actively avoid him, which is ridiculous.

If carrying is prohibited, signage needs to be clearly posted at the entrance and/or in areas visible to patrons, not hidden or only near the bar. Properly posted signage would prevent misunderstandings and ensure employees and customers act in accordance with the law.

It’s really disappointing that Chris’s actions reflect so poorly on this location, especially since we otherwise love coming here. I look forward to our next visit and will not hesitate to follow up if proper signage is still not in place to indicate that firearms are prohibited on...

Had multiple problems with this location. Today was just about the worst service that I've ever had with most of the places we've been.

The waitress was pleasant upon arrival but it then went downhill quickly. She put my order in wrong. So I had to wait for it to be remade while my family, which includes 2 young children, were almost completely done when they said "it should be out soon". It arrived and I only ate half of it since we were there for almost an hour by the time I got my food, and it was time for the kids to be done...

Upon waiting for my receipt to pay, which I thought would come with the box I asked for since it was not input on the table card reader, she tried to tell me that I was doing it wrong. She then just took my card, without bringing me a copy of the ACTUAL RECEIPT. When she brought back my signature required copies, the total was more than 2 times what it should've been. I told her and she said she forgot to put in the discount price on the kids meals.

She then again, took my card to have the manager cancel it and ran it again for what was supposed to be the correct amount, AND AGAIN NO ACTUAL RECEIPT GIVEN. I was not able to see what they listed as the items, NOR the charges... THAT WERE STILL $15 MORE than what they should've been.

I had to get a menu and show her what we had to eat and give her the total it should've been and then she had to have the manager take care of it again... which again I NEVER GOT A RECEIPT FOR, and by that time you would think that manager would've come to the table and at least make sure that we were definitely taken care of...

When that was given to me it was handed to me, which luckily I had my purse because it was with no pen provided, and it was a statement of "there it is", and turned around and walked away. I would NEVER imagine that many issues, ESPECIALLY in a row, without something being questioned of...

Red Robin has always been a favorite of mine. I genuinely love the food, and their burgers are some of the best you’ll find—chain or not. That’s why this experience was so disappointing.

I came in around 4 p.m. and sat at the bar expecting quick service. The place was nearly empty—definitely more staff than customers—so I figured I’d be in and out. But it took a while just to be acknowledged. I eventually ordered a drink, looked over the menu, and later ordered a bacon cheeseburger. The food was excellent, as always.

What ruined the experience was what came after. I sat for nearly 20 minutes after finishing my meal without anyone checking in on me. No refill, no follow-up, nothing. I finally spoke up and let the bartender know I’d been sitting there waiting. He said he just started his shift. Eventually the other bartender came by, and when I told her what happened, she brushed it off and said she had a big party.

There was no apology, no concern, and honestly—no accountability. That’s what bothered me the most. It wasn’t just the wait. It was how little anyone seemed to care once I pointed it out.

In an industry where service makes or breaks a business, you can’t afford to be this disconnected. When a restaurant has more staff than patrons and still can’t check in on a customer, let alone acknowledge a concern with any sincerity, something’s broken.

Red Robin has always delivered on food, but this experience made me question whether they’re still committed to...