Lucky Hunan Garden — Restaurant in Fairview

MUST READ TEXT CONVERSATION ATTACHED TO UNDERSTAND WHERE IM COMING FROM My family has been ordering from Lucky Hunan Garden for about 5 years now and have not had an issue until today.

I placed an order at 3:30PM today and received at text message at 4PM from the woman at the phone who I also assume is the owner stating that it will take longer than expected. Okay, that's fine. Waited another 20 minutes and called back to tell her to cancel my order because I had to leave for work. When I asked her to cancel the order she immediately said "Okay I will cancel your order. Don't call here again." and hung up on me. I then called her to tell her that she was unprofessional and when she answered she hung up again before I could tell her that I wanted a refund.

She then proceeded to text message me and tell me that I am not a nice customer along with some other words. I have attached the text conversation between me and the owner to this post because of HOW RUDE this woman was. I was waiting for food for MYSELF and MY YOUNGER SIBLINGS before I left for work. She told me I wasted her food, time, and money even tho I was the one who wasted my time and money and food that I was trying to feed my siblings.

If you believe my reaction was uncalled for, then okay. Other restaurants would have been much more apologetic and would have understood a cancellation for a...

This food was the worst Chinese food I've ever had!!!! We spent $50 on the most greasiest, flavorless, uncooked, food that I've ever seen! My kids ended up throwing up, my husband and I spent the night in the bathroom. I cannot believe that this place is even allowed to stay opened!!!!! I am never one to rate a place with such a bad review but I could not let this go because it was that bad. The shrimp EGGROLL was so old that the cabbage was almost black and it smelled nasty. The general Tso's chicken was so so so so unbelievably greasy and the chicken was super rubbery. I had the seafood combination delight and it was just bland and super dry vegetable fried rice that looked so old, and with extremely greasy and old fried seafood. I've been wanting to try different Chinese food but this was just that bad! There are so many in the area and we thought we would give it a shot. Well, never again! I'm very disappointed and we spent $50 and the chicken with broccoli was horrible as well. The only positive thing to say was that the brocolli was pretty good although it was soggy and filled with sauce that you felt you were getting a heart attack with all that salt...

I live in Ridgefield. I used to order Hunan garden a lot but lost my job and had economic issues. Now for the first time in years I got my general tsao chicken combo with chicken fried rice. I need to tell you something , anyone reading. This is the best general Tsai chicken and Chinese food in general I ever had. Hunan garden was amazing years ago. It looks like they're even grown more amazing now. Since I got a new job I'll be ordering again from here. Thanks Hunan owners. Many food places got worse over the years. Hunan got better and they were...