Papa Johns Pizza — Restaurant in Falls Church

I’m a grateful longtime customer of this amazing Papa John’s location. I had the honor of meeting two very kind, hardworking employees last night when Papa John’s offered a generous discount on their famous pizzas. They are respected and celebrated for using fresh, high quality ingredients leading to a healthier product. Stepping into their store, it felt friendly and welcoming. This Papa John’s location is in the heart ❤️ of The Little City of Falls Church, and located conveniently near Panera Bread, Moby Dick, and a host of other fantastic businesses. Papa John’s has an array of exciting menu items to explore! Their website has recently seen tremendous improvement, making ordering easier. This is a high volume, popular store, working extremely hard to get the pizzas ready as fast as they can. If your pizza is still in the process of being freshly prepared, there is a wonderful bench inside for you to sit and relax until your pizza is ready! Let’s celebrate our food service heroes and restaurateurs for the champions they are, and support all businesses providing vital services to the community! Sending respectful regards and congratulations to the owner for all of the awesome new staff they've been hiring! Papa John’s pizzas are delicious and the pepperoncinis and garlic dipping sauce are a nice touch! This is a Hall of Fame Papa John’s location and has performed extremely well! 💙🙏💯🥇 A recipe for success! Papa John’s pizza is so good. Original crust, thin crust, and other special crust types…I love the various styles of crust. A lot of thought has gone into the ingredients to make the pizzas craveable. With the addition of the Special Seasonings packets, parmesan cheese packets, and crushed red pepper packets, Papa John’s has turned up the flavor to new heights! There is a fantastic reason that the Papa John’s brand has become an American cultural phenomenon, they have an entire menu of exciting menu options to explore! Look at the irresistible menu of papadias, chicken wings, cheese sticks, garlic knots, desserts, and other eye catching menu items to dazzle you! 🌟 Thank you to Papa John’s for a sweet birthday treat!...

Unprofessional Experience with the General Manager I’ve been a loyal customer of this Papa John’s for a while, and the store manager has always been great. But my recent visit was extremely disappointing.

I ordered a thin crust pizza and asked for garlic sauce at pickup. The employee, Rafi Monsur, told me it was $1 per cup which surprised me since it’s always been $0.75. I checked the official website after leaving and confirmed it was still listed at $0.75.

I called the store to ask about the price difference. Rafi answered and said it was “plus tax,” but his math explanation didn’t make sense 25 cents in tax on a 75-cent item isn’t accurate. When I questioned him, he became rude, defensive, and started cursing at me on the phone.

Shocked by this behavior, I returned to the store, hoping to speak with the store manager only to learn that Rafi is the general manager. Rather than listening or resolving the issue, he insulted me and, disturbingly, claimed he used to be a gang member as if that somehow justified his behavior.

Let me be clear: This was never about the $0.25 difference. It’s about integrity, professionalism, and how customers are treated. No one expects to be insulted or threatened when raising a simple question.

Papa John’s can and should do better. Hiring someone who understands how to communicate respectfully someone with basic customer service skills and emotional maturity would go a long way in restoring trust at this location. As of now, it’s hard to recommend this store under its...

I ordered a pizza and brownies delivered last night. The ordering process was so confusing. Back and forth from computer to actual person. But finally got order placed for my 77 yr old self and my 15 year old granddaughter who had been at the pool all afternoon and was ver hungry. Order finalized around 7:30. Told me it would take 35 minutes. I was sitting 5 ft from my front door. My granddaughter made me realize it had been almost and hour. So I called to check on it and the computer saus my order was completed. Could not get human on phone so went to papa John’s to talk to 2 very rude gentlemen who did not believe me. Took me about 20 minutes to convince them I had not received a pizza and having to come there totally what I was not wanting to be doing at that time. Finally arrived home with pizza at 9:40. Which way too late be eating supper. They had delivered to a man and had trouble believing there was no man at my house. Terrible experience and will never order pizza to be delivered from papa...