Italian People Bakery PA — Restaurant in Falls Township

I frequent this bakery often I work just down the street. Today I ordered a hoagie I called and placed my order usually just go there to get what I want. I was really busy at work so to save time I phoned my order in asked for a half roast beef and American cheese with lettuce tomato little bit of onion oil and vinegar with mayo on the side cut in half because I was sharing with my coworker. Picked my food up starving looking forward to eat made sure they had the on the side mayo for my coworker grabbed a water to drink paid the 11 bucks and off I went. So when I got back opened to find a what looked to be a perfectly made hoagie except for the overly spread mayo on both sides of the roll. Called and spoke to the same man who took my order told him the mistake that was done and all he said was if I brought it back he could try and get me a new one. Unfortunately I was to busy to leave work again to take back the made wrong hoagie. My coworker had already started to eat hers anyway. I had no choice but to go hungry. After work I stopped back at this store to explain what happened thinking they would fix my disappointing lunch with an offer of the right hoagie I could eat for dinner but all I got was an excuse that the woman who made it didn’t read the slip right and so sorry. So my review is for poor customer service and the 11 dollar I spent...

If I could give ZERO stars I would. Yesterday (09/16/2023) I came unto the store with my step son, husband and SERVICE DOG. We were IMMEDIATELY told to leave the store by the young girl behind the counter who said "oh she's cute but she can't be in here you have to take her outside she's not allowed in here" we had been in the store for not even 20 seconds. Yesterday I called the store twice to speak to a manager and today I called to speak to a manager. I was met with resistance each time, was never given the managers name was asked each time and I've left my name and number to have them call me and no one has reached out. The act of the employee kicking my service dog out of the store is against the law and this needs to be addressed. We walked out of the without continuing shopping and will not patronize this location as long as the employees continue to disrespect and break...

The absoloute worst deli I've been to in a long time. I walked in and immediately recieved a subway feel, with cheap stock images of good food on the windows. They dont slice the meat fresh, and have no cabinets of said meat... The employees(maybe Guatemalan?) were friendly but there was NOTHING Italian about this place AT ALL. They claim fresh Italian bakery, but all i recieved is a stale roll for my sandwich. Barely any meat for my sandwich, and tomato slices as hard as ice cubes... Don't bother going there,...