Caribou Coffee — Restaurant in Fargo

The coffee is ok, but the staff have been rude on numerous occasions. The fact that I'm taking the time to write this should be proof enough. They seriously need to learn proper customer service skills. 80% of the time the staff are scowling.

There is one woman in particular, that seems to have some minor role of authority, that is condescending and annoyed every time I interact with her. I have one friend that won't even go into the coffee house if she sees that this woman is working that day.

I would like to add that I've tried to be friendly & complimentary to multiple people working at this location, and nearly every single time I am given a smirk and an exhale. This has been over a span of at least 3 years. Are they all so miserable with their place of employment that they have lost the will to make any effort?

I like all other Caribou Coffee locations. This is the ONLY place I have been treated poorly.

Today I had another rude and unpleasant experience here. I've decided to visit their competition around the corner...

I don't drink coffee, but this place has the best hot chocolate ever. All Caribou Coffees usually do. This one has both drive up and a sit in eating area. There's a fake fireplace to cozy up to (so in your imagination it's nice). The drive up is very short off 25th so that if there's a line up at all you could be in traffic if you are more than three cars back. There's also cars trying to cross at that same point. I once had a lady start honking at me and I was second in line. She was in the wrong, but I'm just trying to describe it. She was coming from a dog grooming shop next door or from that direction and going to the direction of the Caribou Coffee...

waited an extra 10 minutes for my toasted bagel...so by the time i got home...it was cold...and appeared to be yesterday's one...my drink was great...with the waiting for the bagel...it was lukewarm...the small sidewalk from my vehicle to the door was in ankle deep of snow so took the slushy parking lot (I am aware you have no control over this) while some lady parked her vehicle in the walkway to the building (again not your problem)...also very disappointed that you have discontined the Hazelnut syrup for the Latte's...SERIOUSLY???? just another reason to go to...