McDonald's — Restaurant in Farmington Hills

I fully understand how dubious it is to review a McDonalds. But I have nothing better to do while my kid climbs up/down/through the Indoor Petri Dish of Horrors, AKA The Germ Tower of Power, AKA Ronald's Playplace.

So to be blunt, this location is pretty disgusting. You can practically glide along the tiled floors like a curler from the film of grease caked on them. Clearly, nobody knows how to use the mop here.

Perhaps a bit petty, but it kind of sums up this location: there is one napkin dispenser. It was empty. Instead of refilling the dispenser, a whole case of napkins was just torn open and set on the counter where you order from for people to just grab. From the time we arrived to the time we left, which was probably a solid hour, those napkins sat there on the counter. I watched the cashier continually move the case of napkins because it was in the way. I watched him answer at least two dozen people's "are there any napkins..." question as well. Seriously, can someone fill the napkin dispenser please?

Lastly (at least for now...I could really go on all day), the entire time there, alarms/beeps/horns whatever were continually going off. I'm guessing since there was never any sign of fire or smoke, that these alarms weren't from any kind of life safety type emergency, but more like "Yo! the fries are done" or "HEY! Dude in the drive thru's been waiting 5 minutes" kind of alarms. And I'm talking LOUD...like REALLY loud. Seriously, is there no way to silence them? Do they have to be that loud? The cars in the street all pull to the side of the road when they pass by because they think an ambulance is coming.

Staff was friendly enough but clearly indifferent to be there.

Food...

I live around the block, so I've had the misfortune of settling for this McD's location several times, and I promise I am not exaggerating at all when I say that this is the worst fast food establishment I've ever patronized. Maybe there are a handful of super hood places that were aesthetically dirtier, but this place fully deserves the one star regardless. It's amazing how they find creative new ways to disappoint me every time I'm there. This time my orange juice was watered down to the point of being orange flavored water. Other times it takes 20 minutes to serve three cars. There are the classics like "the ice cream machine is down" and obviously screwing up orders. I tried to use the app thats being heavily advertised to pay, and there were a few problems that led them to trying to get me to pay in cash when I'd already had my card charged. The food quality is often poor - inexplicably cold food, etc. I'll note here that I do NOT blame the employees there - even the managers for the most part. I've worked at McD's and it is a grueling, thankless job. I have sympathy for everyone there. With problems this persistent and widely varied, it has to be the owner that is simply lazy and incompetent. This place is known around the neighborhood as awful. It's like a given truth for anyone that lives near it. The owner should be ashamed of his or her self for not being there personally managing things and getting stuff up to snuff. I have to assume (s)he is content to have a garbage establishment and just rake in the income doing the bare minimum. This place sucks. Ownership...

I would give 0 stars if I could. We visited on 10/17/22 at 2:29PM. First time I ever kept a McDonalds recipt for anything! There was no one in the drive through. We ordered just fine but when we pulled up to the first window to pay the lady working the cash register just ignored us for almost 10 minutes. She took other orders, walked away, came back, looked at us, walked away again, talked to a lot of people, all while never taking our money. Finally the man who was working the food window came down and asked was the issue was. I told him she never opened the window or took our payment. She then started laughing that we never were "cashed out" and said right to our faces "Why didn't you tell me, you should have banging on the glass". I'm sorry, WHAT?!? Your whole job is to take my money for the food I ordered. When a car pulls up you tell them the total and take payment. Why should I bang on the drive through glass to pay? She then proceeded to tell my 11yo daughter in the passenger seat "You should have said something too I saw you looking". Seriously, what delusional place is this? That whole interaction was so absurd I didn't say one thing to her and left. I would bet money that she was TRYING to make me angry or get upset and yell or throw a fit. Who knows, maybe wanted to make a tiktok out of it since there are so many videos of people going off on fast food workers. Either way, she needs to be fired. How incompetent. I will never return to...