I was very excited to bring my mother in-law here when she visited, I have been telling her about it (and about my favorite waitress) for months. I called a week before we went, to make a reservation and was told no reservation needed we would be ok to just come in since there was only 3 of us. I told them I had a preference for my waitress and the hostess said “there’s no way to know who will be working that day so just ask for them when you arrive” So the day comes we looked at the menu before we arrived and I told my mother in law what Kaitlin (my favorite waitress) has recommended in the past and decided what we wanted. When we arrived there was a line and I was told it was busy and the wait would be about 45 minutes. from the host stand you can see the entire restaurant, there was MAYBE 5 tables being used and the bar was FULL. The hostess said that the open tables were needed for reservations, I mentioned that I called the week before and was told that we did not need reservations and the hostess said “ I don’t know why they would’ve told you that “ so We sat for about 30 minutes and maybe two more tables got sat a few people left from the line and it seemed there was a party going in the upstairs room. I asked to speak to a manager, the hostess pointed out the gentleman manager, and I was told he was the GM. He was running around like a chicken with the head cut off, and I overheard him yelling at a few of the servers. i’ve seen him before, but he always seems so busy when we have had dinner before he’s always running around. Needless to say, I did not get to speak with him. Once we were Seated The restaurant was pretty full, but there was still maybe three or four empty tables. I asked if we could have Kaitlin and was told “ She doesn’t work here” And I couldn’t believe it because she always talked about how much she loved it there and I asked if she went to another restaurant or something like that and the person I asked did not know. our food took 45 minutes to get to us. The chicken was undercooked and the steak was overcooked and did not come with the egg that we ordered on it. The waitress seems like she was super busy. She probably came to the table once, we told her about the food and she said “I’m sorry, that happened sometimes “ she asked if we wanted it remade and I just didn’t want it anymore so I said no thank you we did not eat the chicken because it was undercooked. It was still on our bill. again, I asked to speak to the manager, but apparently he was taking care of the private party upstairs and was busy. Is this normal for the GM to take care of a party? when I went to the restroom, I spotted the manager up the stairs, and I was going to call him over, but he was again yelling at some of the servers. I just can’t believe a GM to act that way in clear view of guests. I understand restaurants have bad days, but I’m nervous to try again especially without Kaitlin there. KAITLIN WHERE DID YOU GO? I’d love to go to wherever you landed and I hope the best for you! Oh and not to mention the drinks we ordered (The beverage menu looks delicious) They sounded so good, but the drinks came after our appetizers and they kind of just looked thrown together again the waitress apologized and said the bar is very busy right now. This was my sixth time at this restaurant and the first bad experience I have had And like I said, I understand restaurants have bad days, but this was just one bad thing after another.