Braum's Ice Cream & Dairy Store — Restaurant in Fayetteville

They had an employee who spoke very quickly with a foreign accent working the drive through. I ordered a bag of burgers, large fries, and a medium soda. The young lady did not repeat the order, just said to pull forward. When I got to the first window to pay, it was obvious they had not entered the large fries. Of course, that (different) employee didn't read back my order, she just took the credit card and said the price. I interrupted her and said that didn't sound like enough money. She said, no, that's for a bag of burgers and a medium drink. I said, no, I ordered fries.

She couldn't figure out how to add fries to the order, so she had to go get help. The help was the young lady who spoke broken English very quickly. That second last said, you just wanted fries?

I said no, I want a bag of burgers, a large fries, and a medium drink. Then she repeated, okay, just fries. I said, no, a bag of burgers, fries, and a medium drink.

At that time, the assistant manager walked to the first window and asked the two workers if there was a problem. They both said, no, they have it figured out. So the assistant manager left.

They eventually charged me the correct amount, which included fries, and gave me a receipt. The first lady, who was working the window, apologized for the mistake. However, I addressed the second young lady, who had taken my order over the drive through speaker. I said, it would be helpful if you spoke slower and read back the order when you enter it, to make certain that you have it correct. That young lady stood at the window and literally laughed at me for complaining! That made me angry.

So I pull to the second window, grab the sack of food and my drink, and drive home. Arriving at home, I discovered I had the five junior burgers and the drink, which was correct, but there were no fries in the bag.

I immediately telephoned the store and asked to speak with the manager. The person answering the phone identified herself as the assistant manager. I told her what had happened, and she was kind and apologized. She said she was the one who had joined the two workers at the window who were trying to enter the fries to the completed order.

She explained that both of the young ladies were "new employees." I said, regardless, I am without large fries. And I didn't appreciate at all that young lady speaking broken English laughing at me when I began to get frustrated.

The assistant manager said she could do nothing about the mix-up unless I drive back to the store and came inside to speak with her. I told her that my hamburgers would be cold by the time I drive back to her store to get the fries. She said since I already had the hamburgers, she could not replace them with warm hamburgers.

She suggested I eat the hamburgers while they were still warm, then drive back to the store, get the fries they had omitted from the order, then drive back home and eat the fries.

This is a frequent problem with Braum's stores, and is the reason I don't shop there or eat there very often. I think the quality of their food is very good, and I like going inside the store to get produce and ice cream. But I don't do that often because Braum's does not give enough training to these young employees, and the managers are too quick to blame the mistake on their "new employee." It seems if the managers did their job and trained the new employees properly, that Braum's stores would be a...

It's official. Shrinkflation has hit our local Braums. Ordered the spicy chicken sandwich. The patty was thinner than the bottom unrounded bun but when I asked for it to be remade and they even noted that it looked like an old patty and the remade one has a smaller diameter patty and slightly thicker in one spot but thin nonetheless resembling the same thickness of the bottom bun still. I was told that patties are inconsistently sized (That's a whole another can of worms but okay). Earlier today we ordered a spicy chicken sandwich for my partner at 1:00 p.m. Same story, thin chicken but they were hungry and didn't have time to go back on their lunch break. These spicy chicken sandwiches I just ordered at 4:30 that I asked to be remade we're both thin like the one at 1:00 p.m. and not inconsistent like I was told. Today they've been consistently thin and small. They've been consistently good and well portioned up until now as we get these a few times a week and have had no issues until now but here we go.. Heck, I usually have to wait for our chicken sandwiches to be completed because they take so long to cook because they make me park in the parking lot waiting for it telling me that they have to wait for the chicken to finish cooking. Thin chicken patties don't take long to cook and I didn't have to wait at all today for any sandwich that I ordered. Must be because they were thicker patties to have to cook through before and now they are thin. Must be a new supplier. One star for food portions shrinking without the price...

Usually one of my favorite places to get something yummy to eat. However the last time we got food there took forever. I had ordered a chicken tender dinner (6pc) with french fries and a drink. After waiting for 35 minutes and me getting mad because it was taking so long they finally gave me my order. As we drove away we soon realized that the order I had received wasn't even from Braums. What I was given was someone's (Braums Employee) lunch. It was a lunch from another restaurant (Raising Cane's). The food was cold, the chicken tenders had 6 pieces but a 7th piece had clearly been eaten off of. The meal came with the usual Raising Cane's sauce that had remanence of chicken breading and part of a french fry in the sauce. It also came with a chocolate pudding. And the drink was not what I had ordered either. Nowhere on the menu did it say anything about a chocolate pudding or that they served half eaten Raising Cane's food. It even came in the to go Raising Cane's food box that they just stuck down in a Braums bag. I don't know who manages that particular store but they need to re-evaluate the employees there and get rid of those who don't want to be there and those who can't seem to do their jobs. This is yet another restaurant who cares nothing about it's customers or the business they work for. The issue with giving customers half eaten food from another restaurant chain is a health code violation and that employee needs terminated...