Chick-fil-A — Restaurant in Fayetteville

I place an order for carry-out prior to the 10PM close time. I was right across the street at Kroger pumping gas and watching Popeye's drive thru. Chik-fil-A nuggets won the battle over Popeye's chicken sandwich...I arrived on their lot 8 minutes later.

I identified myself as a carry-out customer and was walked to the door. After the employee had a conversation with someone in back of the house, I was denied access to the building by the same employee.

She told me to 'drive around to the other side of the building because they were not allowing anyone else inside'. Wasn't carry-out on the other side, inside as well? 🤷🏼‍♀️

After driving to the other side of the building and attempting to enter there, I was told to enter thru the front door to retrieve carryouts.

When getting to the carryout register, I noticed the door I had been barred from entering, was 20 feet away...inside the same square footage..

Why was I made to drive around the building?

My carry-out order was neither found in their system, nor ready for pickup upon arrival. I was asked if I had placed the order on DoorDash for pickup for a Dash client...No, just me...on your app.

An Assistant Manager and a Shift both expended more initial energy placing potential blame for the absence, than solving the missing carry-out issue.

I was told by the Manager, carryout sales had been discontinued for the night, on the app and in-store. He then asked, was I in the right store? He was shown my phone's app with steps to take upon arrival at the restaurant, for my executed order...at this unit.

I then showed him my PayPal app which showed the payment transaction for his store, by name and location, on today's date.

The shift manager then came over and I was asked, AGAIN, was I in the right store? Was I sure I ordered for carry-out? She added I had not been charged, which may be why the order was absent from their system. The Manager informed her, PayPal indeed showed the transaction...still no closer to getting my food and getting home.

I used the rest room and upon my return, the Manager had my bag waiting. He explained my order had magically appeared on the printer when I left.

Here is where the 'dissatisfied' rating snowballs into 'highly dissatisfied'. He then offers me a cookie, as restitution for the compilation of annoyances beginning on my arrival and continuing non-stop.

I decide to check my order for freshness and accuracy before leaving. Opening the nugget box, I found 7 nuggets NOT, 8. I counted them out in front of the Manager...1,2,3,4,5,6,7, warm nuggets.

He immediately went to the window and requested nuggets. When they were done, he stated "I gave you 5 as opposed to handing you 1 nugget. He then turned and walked away, picking up a bag of garbage as he left. There was no apology, AT ALL.

When driving home, I munched a nugget from the 7 piece. It was tolerable...warm, a bit dark but tasty. There was a hard crunchiness to bits of the batter, indicating waning freshness. I then tasted a freshy cooked nugget...That was the caliber nugget I had consistently received from Chik-fil-A in the past.

I am a retired DM in fast food and the coffee business. I always taught Managers and employees, in the instances were they fell short of exceeding the guests expectations, to always make swift restitution in direct proportion to our short fall.

I had always heard, Chik-fil-A, wrote the book on that philosophy. Tonight experience was most definitely NOT...

Was denied of having a grilled cheese made threw drive threw reason why when I talked to a mgr she said it would take away of preparing another customers food, but what were difference was it if I were to come in and order it inside because I am handicap and that’s why I went through the drive-through. She told me that they have a different cook that would prepare it on the inside compared to the drive-through, so why couldn’t the person on the inside, prepare it so that it would not inconvenience any other customers, but for me to be handicap and have a hard time walking and be able to come in the establishment to place an order to go makes it harder on me and what about mothers that have kids that they can’t leave in the car and have to drag them all inside just to pick up a drive-through order or a elderly person that can’t get out of their car and somebody goes inside and leaves them in the car. Things can happen especially to kids, so therefore I talked to corporate they said each individual is owned by a person, so why can’t everybody follow the same standards on when they go through the drive-through and I have seen people before have to wait for their food to be prepared other than a grilled cheese in the drive-through so therefore what difference does it make? It does not make logic sense it sounds like the people are just lazy to me. I work at the customer service industry and I would go around the block for a customer to make sure they would be taken care of, regardless of what my rules are, but like I said, nothing against the boy that took through the drive-through are the young lady I spoke with today but to the owner you better rethink things because as I say one vote makes a difference when you’re voting well maybe me as a customer does not make a difference to your establishment but these reviews are not very good and I’m sorry to tell you that I think that things should be changed and I have been coming to that restaurant for many years every since it’s been opened but now I’m very satisfied because of this I am an older person I do have a handicap. It is hard for me to walk, so I guess I won’t be going back to Chick-fil-A if anybody has that same problem please post it on Google because it’s not fair to people whether they are handicap or anything like that whatsoever. They should be taken care of the public because the Publix is what takes care of them with their...

I am extremely disappointed with the experience my son had during his interview at Chick-fil-A. He was applying for his first job, excited to take his first steps into the workforce, but the interaction with the hiring manager was unnecessarily condescending and rude.

During the interview, my son was asked about his GPA and goals, which he honestly shared. Instead of providing encouragement or constructive feedback, the hiring manager criticized his 3.15 GPA as "average" and dismissed his goal of saving for college as "a waste of time." To make matters worse, the manager went on to brag about his own 4.0 GPA and implied my son would fail to accomplish his goals. This behavior was completely unprofessional and uncalled for.

What if my son didn’t have the self-esteem to brush off such harsh and belittling comments? Telling a young person that their goals are meaningless and their efforts are inadequate is not only discouraging but downright harmful. As a hiring manager, your job is to evaluate candidates respectfully, not to demean them.

You also mentioned not wanting to "waste resources training" my son. Let me remind you, those are company resources, not yours personally. This self-righteous attitude is not what Chick-fil-A is known for, and it certainly doesn’t align with the company’s values of kindness, respect, and community.

I hope Chick-fil-A takes this as an opportunity to reflect on how their staff interacts with young applicants. Everyone deserves to be treated with dignity, and no one should leave an interview feeling belittled...