Starbucks — Restaurant in Ferndale

The girl at the drive in window lost $12 in gift cards when I'd asked her to combine my cards. When I asked her about it, she lied instead of admitting she didn't know what she was doing. Later, when I realized that my balance was wrong, I went in to talk to the staff to get it straightened out. The first woman I talked to was unhelpful, so I talked to the manager. If she'd have looked into it, she would be able to see what happened, as I had the receipts. Instead, she told me to call Starbucks Customer Service. She said they'd be able to fix it. I doubted it, but I called. They couldn't do anything for me accept advise me to open a Starbucks account on line to keep track of my coffee cards. So much time wasted. The three staff members I talked to there had TERRIBLE customer service. And their soy milk lattes are too sweet. I will always go to Woods from now on, if I am getting coffee in Ferndale. The quality of their staff and their beverages are...

Anyone else sick of them not being able to touch "your cup" so let me get this right your touching chocolate pumps, and coffee bean bags and food .. everything under the sun but not a coffee cup that is being used to crate less waste. NEWS FLASH maybe get some new policies like accept the cup and use a germ wipe if u r so scared. Or use a mug to hold the other mug. But being a hypocrite of "going green" or "creating less" waste then handing someone 2 cups for a drip coffee when they tell u they have there own cup is just too much!...

I did have a little issue with the Starbucks. And I was upset about it. I talk to the manager and we worked it out right away and I feel a lot better about everything. The lesson is always talk to management if you’re unhappy and your happiness can be fixed. ...