Port of Subs — Restaurant in Fernley

I’ve always written reviews when asked and each one has always been positive — and now have no choice but to inform you as to why I’m writing my first negative review.

On 04/24/21 at 7:52 PM, I was approaching the front door to get a sandwich. As I stepped onto the sidewalk, a female employee ran from the back sink area and locked the door and then returned to the aforementioned space. When she returned, the other female employee was laughing quite loudly in support of her coworker’s poor business decision and, I’m sure, of my denial for service.

Your store states it is open until 8:00 PM and yet it closed before the stated time. I have worked in the food service industry when I was young and if someone came in before closing time, we still served them because we were still open for business. Am I missing something? Have business practices changed so dramatically that such actions by your employees are acceptable at any time to treat customers(or even potential ones) in this manner? Even if this matter is addressed with these two particular employees, will there be any accountability on their parts let alone any disciplinary action taken towards them?

I have to say that I’m not mad at all...but I am sincerely disappointed. If anything, I expect better from management and your employees to take ownership of the issues and challenges you experience and to make them better for all...

IF YOU ARE VEGETARIAN, DO NOT EAT HERE. If I could give 0 stars I would. This was the worst service and food prep I have ever received from a Port of Subs. Both workers had horrible attitudes. As a vegetarian who orders a vegetarian sandwich, I normally don’t have to ask to have the slicer wiped down of meat, they normally do it as a courtesy, but not this time. There was so much meat packed into their slicer I’m assuming they haven’t wiped it down all day. They asked us which sandwiches and what sizes FOUR separate times. Once they started assembling the sandwiches, they spread the sauce and avocado WITH THEIR FINGERS. All while wearing the same exact gloves I watched them wear while grabbing stuff out of their fridge in the back. Not once did the lady change gloves while handling these sandwiches and simultaneously doing other tasks that weren’t food related. Everything was slapped together so piss poor, barely anything actually made it into the sandwich itself. I also asked for all veggies and was skimped out on 3 different kinds. We had to ask for them to actually put the ingredients into the sandwich instead of just picking it up and putting it into the wrapping paper as they were doing. Hands down worst experience I’ve had, which is unfortunate considering since they’ve been open, the other workers there have done their job...

After a couple years of not coming here for sanitary purposes, I figured I’d give it another go. Since the most recent reviews are very positive I figured they had fixed their issues, unfortunately that wasn’t the case. The staff was excellent with an amazing attitudes but when it comes to food that’s just not enough. It started and ended with the bread being tossed onto the counter with no paper underneath. Which I assume is standard practice since I have gone to numerous branches that practice this. The kitchen at least seemed cleaned compared to my last visit. Cross contamination is a real thing and should be avoided at all costs. I’m glad there is new management but still needs work...