Starbucks — Restaurant in Fernley

I have to give the highest praise imaginable to the closing crew at the Fernley Starbucks. Walking into that store at the end of the day feels less like stopping for coffee and more like stepping into a magical place where hospitality still lives and breathes. The moment you walk through the door, you’re greeted with the kind of genuine warmth that immediately lifts your mood. Even when it’s late and they’re tidying up for the night, every barista treats you as if you’re the first guest of the morning. Their smiles are real, their energy is contagious, and the atmosphere they create is something special.

It honestly reminds me of being at Disneyland right before the fireworks show. You know that feeling of excitement mixed with comfort, where everything just feels right? That’s exactly what this Fernley Starbucks gives off. The closing shift team moves like a well-choreographed parade, keeping things spotless and efficient while still finding time to chat and make every customer feel like part of the family. They remember faces, they remember drinks, and they somehow manage to make even the simplest order feel like a small celebration.

The music in the background, the soft hum of the espresso machines, and the laughter coming from behind the counter create a vibe that’s hard to describe but impossible to forget. You can tell this team truly enjoys working together. There’s a sense of harmony and pride in what they do that you just don’t see everywhere. Even as they wipe down counters and restock shelves, they do it with smiles that make you feel like you’re part of something happy and positive.

I’ve been to Starbucks locations all over, but the Fernley store’s closing crew stands in a league of their own. They turn an ordinary coffee stop into a genuinely heartwarming experience. If Disney is the happiest place on Earth, then this Starbucks might just be the happiest place in Fernley. Whether you’re grabbing a late-night latte or a final treat before heading home, you’ll walk out with your drink in hand and a grin on your face, already planning your next visit.

This team deserves every bit of recognition possible for the kindness, energy, and positivity they bring to every...

I love Starbucks. I'm starting there because I'm intelligent enough that a single customer experience won't ruin my life. First, I ordered a plain bagel and they only had multi grain. So I bought one with cream cheese with a Venti Cold Brew WITH Vanilla Cream. Its good. I paid and stood behind the espresso machine. Second, when the second barista asked the first what this cup with my name on it wanted? The cashier answered, "Cold Brew with cream." The second barista asked again about cream. The cashier answered, "It doesn't matter he wouldn't know the difference anyways." A few minutes later a Venti Cold Brew arrived and I immediately tried it. It had regular creme not the fancy Vanilla Creme I ordered. Third, I asked "Neecie" to fix my drink I ordered Vanilla Creme. She yelled, "TAKE THE TOP OFF, NOW." Then, went behind the wall and a few more minutes go by and she says, "Vanilla Creme is extra." I assured her its what I ordered. She reminded its extra. I said, fine and sat down with this weird flavored drink. About an hour later a Hispanic woman with her daughter were waiting for their drinks. Two small frappuccinos. Fourth, she waited until everybody after her, and then some got their drinks. "Neecie" then told her, "I have to clear the bar first now, what did you order?" Another ten minutes later she received her drinks. I want to think it's not that I look Hispanic that the baristas would talk over me saying, "He wouldn't know the difference, anyways." Also, another Hispanic woman having to wait almost a half hour for her order for no reason other than Neecie had the power to hold her back. Neecie also accused me of not purchasing my original drink. There was more talk behind the bar, they were low on Venti cups. Now, I know and have been to both your roasting facilities and your monitoring tools are exceptional. Like, its impossible to run out of cups unless you aren't selling beverages correctly i.e. not charging people for drinks. Which, could account partially for the confusion behind the bar when more than two people order a drink but not for the rude behavior of all baristas there today....

Drinks are made to order, but you better be prepared to wait. In-store customers can have significant wait times due to the priority of the drive-thru. Even a simple coffee or iced coffee can take 5 minutes to fill. If you order several drinks inside the store, they will arrive one at a time, increasing your wait time. Not sure why they don't have 2 separate printers?

I highly recommend using the app and paying for your drink ahead of time (or from the parking lot) so that you can get in the queue faster and simply pick-up your drink at the end of the counter.

Nice patio, easy parking, fast drive thru.

One employee is a bit too eager to correct/inform customers when they make a mistake, which is a bit off-putting when you haven't made a mistake. I had been sitting in the store for some time, came up for a refill, and was informed that refills were only intended for people in-store, and then the employee didn't wait to hear my answer, just assumed they were right. Don't get me wrong, I am aware of the insane pressure put on middle management by supervisors that stretches them terribly thin. What is expected of employees is in no way justified by the wages paid to them relative to the enormous profits at the top, but in this sterile small town which has few, if any remaining local businesses, it is no wonder the area is poor when the profits are being shipped to Starbucks HQ in a different state, but I am slowly getting used to our corporate overlords.

Under His...