Carl’s Jr. — Restaurant in Fillmore

This is the second unpleasant experience at this exact location which is starting to make these rules and limitations feel targeted, and we are at the point where this is one of the last places that we decide to eat in town because of the service we received in the past and apparently continue to receive even now.

The first experience a few months ago was with the exact same manager, Elaina, who told us that she would not honor an in store coupon for a discounted kids meal, despite the fact that it came from the official app and company itself. She was very adamant about the fact that they lose money from those corporate deals, and refused to even compromise despite acknowledging that it was an official coupon. The only reason this was even an issue was because their mobile system was down at the time , otherwise we would have ordered through there to get the deals like any other modern day fast food restaurant. If you are franchising a restaurant, advertising and promotion comes as a part of that deal so it was and still is very unprofessional of them to not even respect their own coupons and deals.

Tonight we ordered after months of not visiting specifically because of that negative experience. We were greeted by an even worse experience which I did not think was possible. We picked up our meals at the counter after ordering on the app, and we had food as well as some drinks that were prepared for takeout.

I am a type 1 diabetic and very specific about my drinks because I have been served regular soda before, despite workers swearing up and down that it was diet. It is for that reason that I choose to fill my own drinks when possible, and when I noticed that the drink had no markings indicating diet, I thought it would be no issue to empty and refill at the self serve fountain inside the restaurant.

You would think that Elaina personally paid for every soda, essentially implying we were stealing and "not allowed to do that because she had already filled the soda, you only paid for one soda" were her exact words. I have never been to a fast food restaurant in the USA, with a self serve fountain, that did not allow free refills and it felt like this was just a targeted attack for the dispute that had happened months ago. Not only that but her attitude and explanation gave a very "because I said so, I'm the manager" energy that only comes from those that are least qualified to be management.

I did not want to make a scene about it and even discretely mentioned to my wife that was why I was switching the soda, but I feel that I should not be embarrassed and met with arbitrary rules just because someone is on a power trip. The reviews online make it clear this is not a one-off experience and this location needs to find effective leaders, not managers in title only with the customer service skills of a...

I ordered (2) of the 6 piece chicken stars, a small Dr. Pepper and 2 slices of cheesecake. The total came out to about $20. I didn't think anything of it. After I paid, the woman helping me asked if I wanted the receipt. I said yes and she handed it to me. As soon as I pulled away from the drive thru, I saw I was overcharged. The promotion that's on the outside of the building says 2 for $5 with pictures of the different options available for that promotion. I got 2 of the 6 piece chicken stars which is included in the promotion. I was charged $5 each for them. Mistakes happen, I get that. So I went in the get refunded for the amount I was overcharged and was surprised by the employee's response. The same woman who helped me at the drive thru said they ONLY give that promotion to customers who mention the promotion. They are overcharging people on purpose. I told her I've gotten that promotion several times before and never had to mention it. It was at another location, but still, I shouldn't have to. She did not want to refund me. I told her I wanted the promotion and she told me i would have had to of told them earlier. She eventually said she will do it this one time, like she was doing me a favor. She opened the register and gave me $3 and some random change. I then had to explain how the difference between $9.98 and $5 is $4.98. She was so rude, but ended up giving me $4.97. I can't imagine what she would have said if I had brought up the tax difference. If I hadn't of seen the receipt, I would have never known. I wonder if she asked if i wanted the receipt in hopes that if say no, so I wouldn't notice being overcharged. If you have a promotion it should be applied to every order that includes the promotional items! Do...

🌟🍔 A Stellar Culinary Experience at Carl’s Jr! 🍔🌟

If you're seeking an unparalleled fast-food experience that tantalizes your taste buds and elevates your senses, look no further than Carl’s Jr! Nestled in the heart of Fillmore California, this particular Carl’s Jr establishment offers an exceptional dining adventure that will leave you craving for more.

But what truly sets this Carl’s Jr location apart is the exemplary service provided by the one and only Jose Luis! From his infectious smile to his unwavering dedication to customer satisfaction, Jose Luis goes above and beyond to ensure that every patron leaves with a smile on their face and a satisfied stomach.

Not only does Jose Luis possess an impeccable knowledge of the menu, but he also possesses a genuine passion for delivering top-notch service that exceeds expectations. Whether you're a first-time visitor or a seasoned regular, Jose Luis treats each customer with the utmost care and respect, making you feel like a valued guest rather than just another customer.

And let's not forget about the food! Carl’s Jr offers a delectable array of mouthwatering burgers, sandwiches, and sides that are sure to please even the most discerning palates. From their iconic Western Bacon Cheeseburger to their crave-worthy Crisscut Fries, every bite is a flavor-packed delight that will leave you craving for more.

In conclusion, a visit to Carl’s Jr in Fillmore is not just a meal; it's an experience. With exceptional service from Jose Luis and a menu that boasts delicious offerings, this Carl’s Jr location is a must-visit destination for food lovers everywhere. Don't just take my word for it; experience the magic for yourself and prepare...