JOE & THE JUICE — Restaurant in Findlay Township

I went to the PIT airport location on 05/20/23 around 7 AM and was stunned and appalled by the behavior of the employees. An employee (White, female, black hair, European /slavic accent) took my order of a green smoothie and banana bread. I have ordered the same things in past but the price sounded higher than usual. I inquired whether the airport employee discount (I am a crew member) was applied. Nevertheless, I paid the $16.80 and stepped to the side to wait for my order. She then proceeds to say that I did not pay. I opened my mobile bank account transactions and it showed the charge of $16.80 from "JOE & THE JUICE". I showed her and she insisted that I did not pay and my total was instead $13+. In that moment I realized that she did not charge the person before but instead charged me for their product. I explained this and instead of a simple apology she proceeds to shout that I did not pay for anything and she would not honor my purchase. I felt so embarrassed as she refused to acknowledge her mistake but accuse me of trying to get free food. I was in uniform standing beside a colleague and passengers (Who were just as appalled) , I would not jeopardize my career for something this miniscule. Plus, this is not in my character to do, ever! Another employee (black, plump build, African accent) was there and he acknowledged her error but stood in silence until I said I would report the incident. To deescalate, the male advised her to make the order but the female refused and proceeded to taunt me by saying I did not pay for anything. I could not believe that this was taking place. After some time I was reluctantly handled the food. I was looking forward to my order but could not eat after such an ordeal. I was incorrectly charged, shamed and berated for an...

I never leave reviews but this was so bad I felt obligated to tell the world about it. Their payment system wasn't working so I downloaded their app to pay, but it is terrible and I couldn't order. I then waited 10 mins for their payment system to start up again, and when it did, I got an $11 acai bowl without granola cause they ran out. They then served the "bowl" in a tiny cup cause they ran out. This meant that there wasn't any room for toppings, so I ended up with the saddest 3 pieces of pineapple and 4 pieces of thin bananas on top of my cup. Colors looked decent at least, but when I tasted it I almost threw it away if it wasn't for the fact that I was starving and my flight was boarding so I didn't have time to get anything else. It was a purple blend of ice and avocado....

30 minutes wait for 3 sandwiches and 3 drinks. I have tried Joe & Juice in UK, Denmark, USA, Germany, France and Switzerland and this location is the only one with so long waiting time. No, the line was not long because the employees told peple how long the wait was and most of the people went to other places. Planty of seats available. this is an Airport and not all people hace time to wait 30 munutes. And this was my third time here in 16 months, always 20-30 minutes waiting time. Step up your game JOE. However the sandwich was good and I had time. However most people went to...