Jolly Dipper — Restaurant in Findlay

Disrespectful Manager

My family and I just got back from the craziest experience I've ever had from someone in the service industry.

We came to get ice cream and waited in the car line for approximately 20 minutes without the line moving. My wife who has worked in the service industry went up to the front window to see if everything was okay and a young lady said the car was waiting for their fryer food. She made the suggestion to have that car pull ahead and park so the line could move. We got to the window to order and another young lady was very rude and aggressive saying we had no reason to be complaining.... we weren't even complaining we were just wondering why the line wasn't moving. We said we'd park so the line could move. The same lady brought our food out and we asked for a managers name and she said she was the manager and her name was Cecilia. She then started screaming at my wife in front of our two young sons who were terrified. She was waving her arms around and yelling at us so we just rolled up our windows and drove off. My son's are still freaked out and my wife and I are just at a loss wondering if that lady is okay or if she's under the influence or something. We will never be back and we will be informing our numerous family, friends, co workers, sports teams we are affiliated with, and anyone else that this place in NOT FAMILY FRIENDLY. Sad because the ice cream is good but we will stick with Archie's and Dietschs from now on. Hopefully the owners take a look at the cameras and see Cecilia verbally attacking customers and perhaps give her some training on...

I was on a trip with a few family and we decided to stop in Findlay and saw Jolly Dipper on the way. The line was pretty long and with experience from other ice cream shops we went to the order and pick up. The ice cream is really good but I can't say the same for the employees.

The girl that took her order was unprofessional and overall rude. Every time she would ask "Is that all?" And we'd say no, she rolled her eyes at us and she mumbled something incoherent. She purposely took a while to give us a total. By that I mean she would stop to talk to her friends/coworkers, move slowly around the kitchen, I think she may have stuck her finger into my mum's ice cream because we found nail polish in it.

When we were waiting for our ice cream we noticed that there was just a bunch of the employees sitting around and talking to each other, not doing anything. Making their own ice creams which I'm sure your aloud to do as long your on break or something, but many of the employees were not doing their jobs.

The ice cream is great just the employees are rude and lazy and the line is...

Another of Findlay's seemingly endlessly supply of small ice cream shoppes, this one also offers some food options.

The ice cream quality is decent, one of the better ones in town for that matter, and you have a fair number of options on how to have it served. The food is somewhere between edible and deep fried, but you shouldn't be coming here primarily for food.

Price wise, it's a tad more expensive than their competitors, bordering on overpriced.

They lose a full star for the quality of service. Entirely run by high school students with little to no sense of urgency. If their friends show up, distractions abound and you're going to be waiting even longer for your cones. I'm sure they're cheaper to pay, but this is a heavy customer service sacrifice to...