Uncle Bertos Burritos — Restaurant in Five Forks

I tried SO hard with Uncle Berto's Burritos, but with their new management, they have gotten our orders wrong countless times-- and we get the same thing every time! I tried to be very understanding over the phone as they forgot side dishes I'd paid for, chicken in chicken burrito bowls, but the icing on the cake was when the manager said she'd give me a $15 credit over the phone when I called them letting them know we would still eat the food we picked up, but there were items wrong and missing. I went back a few weeks later to redeem my credit and the manager insisted that there was no credit, that she was just going to refund rice. After I pushed her to use the credit, they got my order wrong AGAIN. I went up to the counter and politely let her know that she got me a burrito and not a burrito bowl (we have a gluten allergy) and she said "no, you said burrito!". I have never had so many wrong orders, and then a manager who actually told me that what I said was wrong. This is the same order we place every time we go there and I was literally reading right from my phone. 😅 We're really sad because we love the food but the service has disappointed us far too many times for us to want to spend our money there. We weren't sure if it was just us but when asking around, we heard many others with very...

I absolutely love the food! The service itself at the register is absolutely terrible. I call 10 times to get placed on hold and left on hold for 10 mins. We call back to order and we’re offered free cinnamon chips with our order as a way to say sorry for the inconvenience. I show up and they can’t find my order information and whatever they do find the meat is incorrect. I explain that we did not order pastor and was given attitude right away. After it was corrected the two women at the front speak Spanish (little do they know others know the language as well) and we’re explaining that it’s my fault that I ordered the incorrect item and ect. This alone is unacceptable in any situation but more in a food service and in front of the customer!

I have been having a few issues over the last few times we have ordered and I’m serious debating about not returning.

Previous we ordered street corn to go with our meal and was told we didn’t order street corn when we clearly ordered it in person. (I should have looked at the ticket but figured it was good)

Hopefully they can fix the phone and the misunderstandings with the orders! But most important the disrespectful bashing in Spanish...

Amending my rating from 6 years ago. This used to be my favorite place in town since it opened about 20 years ago, but now that it appears to be under new management, it seems to have gone significantly downhill.

I ordered a torta online and was called back by an employee stating they don’t have those today. I told her I didn’t want to cancel/get a refund and that I would just take a burrito with the same ingredients instead since I was driving and couldn’t look over the menu. What I ended up receiving was a half-sized container of soggy, shredded lettuce with meat and pico on top. No rice, no beans, no veggies, no cheese, nothing else. It was wet and cold. Completely disgusting. I was severely let down and honestly a little offended: there is no way taco lettuce with meat on top is a legitimate menu item. I don’t know what they served me besides some made-up “screw you” meal that’s no where close to the ingredients that come in a torta. And the most annoying part is that I paid $15 and left a tip before going home and finding out my dinner was a pile of wet garbage. I could get a better “burrito bowl”...