Pizza Hut — Restaurant in Flatwoods

Idk what the other reviews are talking about.. Although it's well known that all Pizza Hut delivery sucks everywhere... It's always cold and soggy.. And I say that for all pizza huts not just this one.. I have traveled for my work for 18 years and have tried them everywhere so I speak from experience on this.. But as far as this particular order.. The girl answered the phone after about 5 rings.. I was never placed on hold.. She was super friendly and helpful while I place my order.. Then upon picking up the order.. It was ready when they said.. Fresh hot and made to order perfectly... And the gentleman that collected my money was also very friendly and helpful... I have no complaints and would recommend pick up from this location for anyone... But as I mentioned I wouldn't bother getting delivery from any Pizza Hut.. It's just not their strongest selling point.. It has always been and always will best when u eat there or at least pick it...

The customer service here is garbage. We had a large order, 5 pizzas and some pasta. When we arrive, Mike decides to show himself by complaining about the size of the order. Instead of handing the order through the window one box at a time, (duh) Mike tells my daughter to pull forward, not clear about where. She pulls forward, apparently not to his liking, because he starts screaming so loudly at her to stop, the people in the house behind the store came out to see what was going on. Keep in mind my daughter is an 18 year old who has had her license for less than 2 weeks. Mike, on the other hand, is a full grown "man" in his 40's that likes to show his masculinity by targeting young girls. Not sure if it's his laziness, his tragically low IQ, or perhaps he's just manstrating, but the entire transaction could have been completed at the window. Never again will we order from Pizza Hut, and I will make sure everyone knows...

We haven’t ordered from Pizza Hut for a couple of years now, due to the quality going down hill so badly. Well, last weekend I talked my husband into ordering again, just to give it one more shot. And it was fantastic! Just like the Pizza Hut we remembered from years ago. So this Friday, I asked him if he wanted to order it again and he answered with an immediate YES! I’m now regretting even considering the idea. Cause the order was delivered 15 minutes later than the listed delivery time, even though live less than 5 minutes from the store. The pizzas were very skimpy on cheese and half burnt, and the cheese sticks were barely even cooked. Like they were so undercooked that I wouldn’t let my son eat them for fear it would make him sick. So I guess it will be another few years before we order from there again. Such a let down after the phenomenal food we got...