Al's Coney Island restaurant — Restaurant in Flint

I order from here all the time & they used to be a favorite place of mine but as a customer it can be a frustrating experience when the food quality lacks consistency based on whoever is cooking that shift & with the exception of Ms. Andrea the customer service is very, very poor. There are times my French toast is burnt very badly and yet they still send it to me to consume and paying $22/day for food as I ordered daily especially after having surgery and limited to cook I ordered here daily & yet at times my food is severely burned, items may be missing such as I ordered the now $8 French Toast platter & I dont get my sausage links or I order the Greek Chicken Pita and I dont get feta cheese or tomatoes or whatever ingredient they advertise, I pay for yet dont receive. Today is March 9th at 1:00 pm I ordered two French toast platters with sausage links & 6 half slices of French toast. I have to add notes now because at first the cook would only send 4 half slices not fully understanding they offer a half order and a full order & I always order the full order yet they will send me a half order at first until I spoke up about it. So today none of my full order french toast platters had my sausage links so I called just to let them know because I understand mistakes happen yet this woman who was not Andrea asked me my name and began yelling at me and cussing at me saying I’ve put bad reviews everywhere which is my right yet she didn’t point out when I’ve left good reviews which shows me she has selective thinking and extreme poor customer service so she told me to call Al who I guess is the owner which I would love to speak to to inform him of the customer service experience and poor food quality his employees are giving to people who are paying their hard earned money especially me daily and like the restaurant but the employees are being unprofessional and not caring about what food quality or food safety they are giving to others. Today some of my chicken pita had raw and undercooked pieces of chicken which is a first but I think its because the lady answering the phone had a vendetta against me yet you should have checked the box before bagging it as I have a right to receive the food I ordered and not be yelled at for calling to inform you. I wasnt yelling at you and that doesnt give you a right to yell at me and hang up on me & tell the other young girl to hang up on me too when I agree to talk to Al and ask for his number or for him to have mine. After that call I felt discriminated against. Anyways you dont treat people like that maam you listen and offer a solution. You talk to your cooks, you check boxes before they go out and actually know your menu & the ingredients that go on it. Today You purposely didnt give me my cucumber or Greek sauce that comes with my Greek Chicken Pita. Again thats not professional or how u treat someone. Ive visited this place for 5 years thats how I know Ms Andrea who replaced my chicken pita from a few days ago when I brought it up there to her from my DoorDash. I offered to bring my French Toast up there today to simply get a refund due to being yelled at about THEM not putting my sausage links in any boxes and her and the other younger girl both hung up on me. Im sure Al himself might not care to contact me, however after being a 5 year customer & ordering nearly everyday, I'll take my business elsewhere where quality of food is a priority & professional & great customer service is important & valued. The lady on the phone told me she was busy and had other things to do & I wish her the best, God has a way about handing out karma to the wicked. May she reap what she sows. Matthew 7:12 For poor customer service creating poor food quality I cannot recommend this business. Im missing the sausage links from French toast order, the greek chicken pita wrong, gave me sliced tomatoes, chunks of lettuce, fries burned too hard to chew, other pita had slivers of lettuce, tomato, no red onion. Don't advertise one thing then send another. Quality customer service keeps...

I had to drive to go get fuel after work and it was around 2 o'clock in the morning and I saw that they were open 24/7. I decided to stop by on my way back home and when I got there there were several vehicles in the line. It did take a long time to finally get my food and I found out why. I felt so bad for the woman at the cash register because she was multitasking so much. It's kind of hard to be upset with someone when they're bombarded with so much to do. I think there were only two people working that night. I couldn't leave without warning them that the vehicle behind me pulled out of line and I knew that that was going to mess up everything. I give them five stars because of her attitude and the fact that she was so overwhelmed by taking New orders and getting payment for the existing orders. Personally I believe they need more staffing because the amount of people that were in line. I don't know if it's like this all the time, but if it is, then they definitely need more people working there. I had the Coney dogs and the seasoned fries and even though they were cold by the time I got back home which wasn't their fault because I live so far away, the food was still very good! I truly hope that whoever owns that restaurant reads this rewards those that were working last night...

Due to ego, Junior charged me $3.75 for an egg to be added to the French Toast platter when in reality the entire platter is $8.25 with tax and it comes with an egg yet on DoorDash the owner is trying to rip people off with extra uncharges by making you choose between an egg or meat when the price includes egg and a meat side. It was disappointing as a frequent customer he felt it was cool with charging me $10.75 for a French toast platter and told me he can't do anything about it yet he chose to uncharge me and said he has 4 other orders to get to. They have definitely lost a customer with their menu inconsistencies and price gouging, inconsistencies in product as there have been times that I ordered a full order of French toast which is 6 half slices and only received 4 half slices or instead of 4 sausage links, only received 3 sausage links which is very upsetting when you are paying your money for rude, unprofessional customer service, price gouging and lack of integrity and inconsistency in product. They've definitely lost a customer, I'll be supporting Brothers, Leo's and Starlite for their French toast platters and more. Shame on the...