Dunkin' — Restaurant in Florence

If you want to be late for work and/or hang out in the drive through of a donut store for at least 20 minutes, this is a great option. Otherwise, don't make the mistake I have twice! The first time, I went inside and was first in line at the counter and had to leave (without a dozen donuts - no drink) after 20 minutes around 7:30am on a weekday. The second time, an app order took 39 (yes, THIRTY NINE) minutes in the drive through. Even then, they forgot 1/3 of the drinks and all straws (at least I could go inside and grab those myself). I would have driven off but was picking the food up for someone else.

The product is great and environment is clean so it's worth two stars. And the staff is sweet as they can be. It's like they all showed up with zero instruction and are "just winging it with a smile” every day.

This town loves donuts and fancy coffee, but America can't run on Dunkin if we can't get in and out at a reasonable rate. I hate to complain about this but really hope it saves someone else who expects it to be comparable to literally any other breakfast drive through in speed....

Waited 5 minutes at the window after receiving my coffee for only 2 doughnuts. Watched 4 customers get their food and drinks and drive off from the window behind me before I had to honk for attention which no one answered. I then had to knock on the window. Which didn’t get answered for about 2 more minutes. When the young lady answered she didn’t say anything. I had to tell her I was waiting for 2 donuts. She didn’t ask me what I was waiting for. And when she came back with them I told her how I saw multiple customers get their stuff and drive past and she stood there, shrugged her shoulders, didn’t say anything again and then walked away. On top of this experience, I can’t order food from here ever without them having to come to the window and ask what I’m waiting for. Horrible training or horrible employees. I do not know. I wish there was another Dunkin around I could go to where maybe they could do their job...

I'm pretty much through with the Dunkin' Donuts in Florence. Twice in the last month I've been sorely disappointed there. About 3 weeks ago, I went through the drive through at around 8 pm, and after asking for three different selections, a disinterested employee told me, "we're out of everything". Today, I went through the drive in again, buying a single pastry. After taking my money, and dropping part of my change on the ground, the attendant asked me to pull to the next window. I sat there for 8 minutes, while 7 cars behind me received their orders and pulled out. I pulled up and went inside, to find at least four employees on duty. Two were standing at the walk in counter. When asked if there was a problem that required me to set for 8 minutes at the 2nd window, one turned and picked up a bag that was at the first window, handed it to me with a "sorry". Poor customer...