3Natives — Restaurant in Florida

I had the absolute worst experience at this establishment today. Here is the story I ordered a acai bowl but I got tied up at work and I was unable to pick up my bowl in time. I’m in the medical field and sometimes I get caught up at work.But I thought no biggie I will go and speak to the staff tomorrow and explain what happened. I thought most likey the would remake the bowl because I go there at least three time a week. I spoke to the person who claims to be the owner and she said she would not remake the bowl or provide a refund after she asked to see a receipt of purchase from the previous day. After I pulled up my receipt and transaction she confirmed she threw the bowl away and she can’t remake it or refund me because of the cost of loss of product which I already paid for. This is the absolute worst customer service I have ever received, I always spoke highly about this establishment and recommended multiple people to come try the food. This is not the way to handle a repeated customer.

-I would to add a refund was only offered after I told the owner I would leave a bad...

I left a voicemail and no response I left a message in the “contact us” section using the app. . When you use delivery they should have some kind of tape for the drinks, to make sure itis not altered by the drivers. That was the reason I called. He was late because he wasn’t following instructions, then he called me , he was rude. The order was then late and the drink looked a little empty. I was not going to drink it. I call to report it, no one picked up and left voicemail. This was yesterday. I was calling to cancel the order because of the driver and then the drink . At least I was expecting a call back and re send the drink with a different person. Or refund the drink. Find the call from yesterday. You have amazing products but this might kill the delivery service… edited now……I can tell by your answer when the reviews is not 5 that you never take responsibility or apologize. Instead return the “guilt” to the customer. Just reading all responses. Keep it going that way....

Horrible service and a racist business . My first time here and the young lady makes me a smoothie that is nasty . A lot of people have told me about this place because they know I love healthy food . The food is definitely overrated and the smoothies are very overpriced. The lady told me she could not make my smoothie over unless I paid for a new one . I had already brought a smoothie and even left them a tip . She told me I would have to call customer service or write the company about something as small as this . I won’t ever support a place like this again . Her job was to make sure the customer was happy . But places like this only care about money and making black people fell like they are not welcomed . If you go just know that you can’t change your order if you don’t like that . They definitely need to be taught how to make a smoothie and...