Amici's — Restaurant in Florida

After being here a week in the Hammocks I figured it was time to try out a few places I found via Google.Because I was in the mood for Italian (I used to frequent Olive Garden in my previous place and I couldn't find one near here so I decided to give Amici's a try.The first impression of the decor (sober but pleasant) and the atmosphere were good and it didn't take long before my visual tour of the restaurant was interrupted by a waitress showing me to my place. I picked a cozy spot in a booth by the window so I could overlook the plaza even though it was already dark. Only a few minutes past or a waiter showed up with a pitcher of ice water filling my glass(important in hot south Florida). Unlike other restaurants they have not just one waiter assigned to your table but several take turns to see if you need anything. I picked a dish by which I judge every Italian restaurant and I was not disappointed. The spaghetti Carbonara was outstanding and came to the table piping hot. The garlic rolls that came with it was served in a shallow bowl with olive oil, just like in Italy and I remember thinking points scored! They are indeed to die for, fresh, soft and tasty.The glass of Chardonnay I ordered with it was cooled perfectly and I enjoyed my meal. About five waiters checked on me regularly and unless you are a whale gulping gallons of water at a time you will not run out of ice water. Soon I discovered the place was getting crowded but not overly, there is enough room for many guests but it seems a popular place to eat for the people of or those visiting the Hammocks. The small cup of expresso with sugar suggested by the waiter was a perfect crowning of a most enjoyable meal. I will definitely be back to try out some other dishes in the weeks to come. I'm very glad to have found my favorite dining place in my new home. I'll have to try the pizza or lasagna for lunch according to the other reviews and I certainly will. But Amici's around the corner from Publix/CVS of the plaza certainly made a very good first impression on this new ...

Unhappy is all! I order 3 times a week here, lately, things have changed. Watch out for the website. I dont know the difference between a calzone and a stromboli. On the website, it doesn't tell you what it is or the contents. I ordered the calzone thinking its what I have ordered a while back. I simply dont remember what I ordered in the past. I simply wanted (cheese and pepperonni) I get this thing thats totally undercooked, with this slop of white like cottage cheese mess, with drooping cheese in this undercooked doughy mess. Very disappointing!! I call and speak to Chris, and he tells me oh, well get you another one out. Apparently its the stromboli that has the cheese and pepperoni, not the calzone, but the website does not tell you what either is. I cant stomach the calzone as its just not edible. So I get the replacement and I get charged another 14.00. So I spent 32.00 the first time and another 14.00. 46.00 for this mess. I Called Chris and he "says well I can call my website guy and ask him to add a description" But most people call and ask what it is. I order 3 times a week online and never issues like this. I think that Chris must be desperate, as the business is not good cause of the virus, but no credit, no nothing. Unfortunately, they lost a customer, as I will never call them again. Check your orders, Chris, you lost a great customer! ok so I may have ordered the wrong thing, but there is no description online, so you dont know what your ordering....

I’ve been a loyal customer of this neighborhood Italian spot for years because of their great food, but sadly, I’ve had enough of the frustrating service. Recently, I tried ordering directly through their website to avoid UberEats fees. Big mistake. The website automatically added a 20% tip and a $3 delivery fee, totaling $15 in fees, with no way to edit it. Even worse, I couldn’t select a cash payment option because the order “exceeded the amount.”

When I called to cancel, as their website suggests, the woman on the phone told me it wasn’t possible. Really? If I’m paying a premium to order directly from the restaurant, I expect a smoother process and better customer service.

To make matters worse, the side salad that used to come with entrees is no longer included. Their website still lists dressing options under each entrée (pictured below), so I assumed the salad was part of the order. I even called to remind them, as a previous order had been missing the salad, but was told this time that they stopped including it over a year ago – yet entrée prices have still gone up. After paying $15 in delivery and tip fees and explaining my frustration, you’d think the lady would have added two $2 side salads as a gesture of goodwill, but nope.

The food is fantastic, but the service is abysmal. It’s a shame to see a long-time favorite lose touch with customer experience. I’ll have to think twice before...