Dairy Queen at the Hammocks — Restaurant in Kendall

I was looking forward to ordering ice cream from here. Once I finished my order, on the Dairy Queen app, I inputted my card and clicked done and it immediately ordered my ice cream to the wrong location. Note, this place is around 50 minutes away from where I live, meaning I would have spent more money on gas than my $13 order. I tried to find a cancel order button on the app but there was none. So I called the store twice, the first time they said the order didn’t come through, the second time they said they couldn’t cancel the order. I am very disappointed with the app and the service as on any other food app you are able to cancel orders or you can call and they will cancel it. My family was really looking forward for this ice cream as it would have been our first time having it. I deleted this review previously as they said they were going to refund my order however, they could not take the time to do that. Very disappointed with the...

The most horrible experience I ever had at any food establishment. Not only was the clerk unwelcoming and not helpful like we were wasting his time even asking for icecream, but the entire time I’m trying to enjoy eating icecream with my son on our special outing that he was looking forward to, the two employees argued and yelled at each other about being told to clean a freezer, being lazy and wanting to just sit in a chair, and not listening to direct orders. It was so uncomfortable being the only customers in the store so we threw our icecream away so my son didn’t have to endure it any longer. I even interrupted their fight to complain about the experience and ask for a manager, and to my amazement, one told me he was the owner! I am utterly amazed by the unprofessionalism and poor class of this establishment. I Will not be going...

I was there on Friday and after I wait in line for more than 5 minutes I was told that they were only gonna accept cash because the machine was too slow and the owner would rather take cash than having people waiting in line for too long, I ask for the manager phone number and I was told that they are not alow to give the phone number because is the personal phone number and also I was told the best thing was to call in the morning and hopefully the manager was there. What kind of business are they running hereally when you can not get in contact with a adult person. I've been calling since 11:30 am and is 1:30 pm and no one answer the phone. If you want ice cream just go to the Macdonald that is in the same shopping center and you could get an ice cream cone for...