Auntie Anne's — Restaurant in Florida

Had issues in the past with the customer service but most of the time just brush it off and go about my day but today i was really craving a pretzel so I walked up and asked if I could do a thing of cinnamon nuggets asked if I get a get salt and sprinkled on them not a big request all she had to do was pour some salt over top the nuggets but she refused saying she can't do that so I asked if I could do salt nuggets and add cinnamon seeing as how another worker was making a batch right behind her and again she refused and said she couldn't so I then asked her if she could just give me some salt or cinnamon sugar in a small container and I could do it myself so once again said no....i don't understand what the big deal was???? it was a simple request!!!! I definitely won't be back ever again that was the final time I'll ever even look...

I always go to the one at Walmart. I get a Pepperoni Pretzel Combo. At the mall when I ordered this the girl did not say. "We do not have that combo" Proceeds to charge me $9.07 for it. Waited eight minutes just to receive nuggets not a pretzel. Then tells me thats what I ordered. No! it was not what I ordered. Not to mention I could go right across the street to Walmart and get it (The right order) for $4.86. When I asked if she was sure she charged me correctly, she said yes because you bundled it. I understand a dolllar or two more because your in a mall but that is a difference of $4.21. Had I not drank from the coke I would have cancelded the order. ...

Took 2 minutes to come to the front to help me, months customer was present. The pretzel was &4.16, I gave him $5, he gave me .50 change and acted like I was in the wrong when I asked for all of my change. There was only one pretzel left which he gave me. It was shriveled up and burnt on the bottom. I took one bite and had to spit it out. Disgusting!! I asked for a refund and got a little bit of hassle about it. Wanted to make another one-who has time for that?-or give me another one that was also shriveled with toppings I did not want. I did get my money back. As much as I looooove soft pretzels, I will never go back to this Auntie...