Charleys Cheesesteaks — Restaurant in Florida

If you're looking for that true taste of a real Philly old school style, with steak, onions and cheese whiz.... Keep driving right past this place! So many sauteed yellow onions that it taste like a candy bar. No balance between the cheese, meat, bread or onions whatsoever! Worst Philly I have had in 50 years! I took a chance on a buy one get one free with a small California Chicken Philly for the wife. They didn't even take the time to use the proper greens of an iceberg lettuce head. It was all the Rhine.. white bitter portion of the lettuce head. Three of the smallest flattest ungrilled pieces of chicken breast I've ever seen. Maybe the size of a silver dollar each piece and flattened out exactly like one. I didn't even know there was chicken on there because it was under 3...1/4 pieces of cheese! I thought they gave me the wrong item because it looks absolutely different than the picture they have on display on the menu. The so-called Cajun fries that actually look like they are battered in the picture came to me limp and soggy with only 1/3 of them seasoned. I spent $52 for this order and the only thing that I finished from top to bottom, and can say was good... was the strawberry watermelon lemonade fruit drink. Maybe they should just convert and be nothing more than a soda stand. Because they have no idea how to cook anything with the word Philly in it. I wouldn't recommend this...

Show up at 6:45 and they say they just closed... After asking what time they close she tells me at 10 till 7, so I should have had 5 minutes right? Seriously poor customer service to lie and make up a time because you dont feel like serving a customer right before you close. I eat here weekly, not anymore.

UPDATE: After being asked to contact their customer service I did, I was hoping to see some sort of resolution. Instead I was run around for three months in emails. First I was told the store would contact me and that didn't happen. I was told the matter was escalated several times and still no one contacted me. Finally I was told the regional team was on the case!! Did not happen... I was told oh sorry we are short staffed right now. They could have just said that in the beginning.

In the end they offered to give me some points on their mobile app if I had an account. I declined... I wasn't looking for a hand out, I was hoping to get a better experience from charlies after all we have been eating there for more than 20 years. After declining their offer I haven't heard from them again.

It's clear to me now why they are closing so many stores in my area, they just don't care. They only asked me to contact them on my review so it seems to everyone else like they reached out and solved the problem. They did not, it's just a ruse from a PR team who does...

I was quite disappointed today when I got my cheesesteak. I love their Philly cheesesteak and I was excited to get it today but I don’t know if I can get over the meal I had today. I ordered a regular size cheesesteak. I told the cashier and the cook was next to her “no veggies on it, only meat and cheese. And can I get extra cheese on it?”

I walked away while they are cooking it to put my drink down at the table. They call me for my order and when I got to the counter I was shocked by the lettuce, pickle, and tomatoes on my cheesesteak. I told them I didn’t want vegetables. I couldn’t understand what the cook said to me but the girl behind the counter said it is my order and it has extra provolone. I stood there for a few seconds and decided that I didn’t want to argue with them to remake my food. I was so grossed out by the pickles and tomatoes.

I can understand if that’s what other people normally get on their cheesesteak but I told them “just meat...