Burger King — Restaurant in Florida

Using the official Burger King application, I placed a delivery order, which arrived with missing and incorrect menu items, prepared with allergens I cannot consume.

There is no human support via the application and no overarching corporate phone number to contact, which isn't this specific location's fault. The only way to resolve issues in a mobile order is to contact the store.

I proceeded to do as such, and was notified that I cannot be refunded over the phone. I was also informed that the order cannot be redelivered over the phone. I understand how there aren't systems in place to allow redelivery as Burger King itself does not hire delivery staff. These are understandable limitations.

I am still out $40 with no edible food.

As the situation remained unresolved, I arrived in person, hoping to resolve this issue quickly and amicably. This Burger King actively refused to make the food they never prepared in my order, as well as remaking the incorrect items.

They were unable to refund what I paid them, despite me showing the receipt and the lack of items/incorrect items. I left the store that day without money and without food on an empty stomach. To add insult to injury, I was forced to walk three miles home from the restaurant empty-handed as I lack transportation, hence the delivery order. Time and energy expended solely due to this location's error.

Many phone calls and days later, the store manager and franchisee attempted to shift their burden of responsibility onto me, by demanding that I physically make a second trip to the store at a specific time and date to "see what they could do". This was impossible for me due to the fact that I work six days a week and once again lack transportation. Interestingly, I was hung up on before I could even ask what other times the store manager would be in, as the time they provided was during my job.

The fact remains that there was no channel of support to rectify issues that this store is responsible for: no manager on-site, no corporate phone number, no human online support. The website support system is run entirely via AI. The corporate phone number only gives you the option to use the AI bot for support.

This means that conflicts like mine can only be resolved by reaching out to the store manager, the franchisee, social media, the Better Business Bureau, or small-claims court. I was forced to utilise the latter options, and my situation was ultimately resolved regardless of this location's marked uncooperativeness. Note that I could not simply file a chargeback on my card as I opted to use a payment intermediary (Google Wallet), meaning the chargeback would be against Google and not Burger King.

This experience was incredibly frustrating. I would have never thought I would even have to consider a small-claims court filing against a fast-food restaurant due to its incredibly persistent negligence. Despite its costs, I would have taken this step for the principle of ensuring that fair treatment is applied to businesses.

I also want to add the fact that the night before this, I placed a delivery order a full hour before the store closed, only for it to by cancelled by the store after 45 minutes. According to the driver, the food was never actually being prepared and they wasted their time waiting for nothing.

I have used this location in the past without issue. Normally, I would not leave a one-star review due to one or two bad interactions. However, the fact that the store sustained this stubborn behaviour for days on end while simultaneously being responsible for the conflict negates any positive experience in the past.

Plus, I chose to place orders after this, using different addresses and different names, and orders have continued to arrive incorrect. If I order two of the same item, how is one of them fully wrong?

This Burger King location has repeatedly demonstrated systemic failures in customer service, financial management, and showcases a lack of...

Went to lunch the other day with my son wanted to have a nice time boy was i wrong.Went threw drive threw , the manager that was running the drive threw that day was horrible , my son told her his order and then i said mine when i told her my drink she said what kind of drink i spoke alittle louder cause she didnt here me so i repeated it so to my surprise she yelled at me and said you dont have to yell at me from that point she started yelling in Spanish over the speaker to the crew or me i dont no i understand alittle spanish and it wasnt nice. My son ask her if she had our order and she never gave us a total or said move up or anything So we waited kept asking her if she had our order all we heard was her yelling in spanish. Which I thought was rude because we couldnt understand her. So after 15 minutes of waiting and 10 minutes prier to that we moved up waited again to getting to window. When we got to window she stayed away for a while before she even came to window. She told us our order and my son ask her to speak to the manager who my son knows . Her name is Rosie, very nice women.The women that was on drive threw her name is Rene. She told us that she didnt work there ,speaking about herself that she didnt . What ever that ment she clearly was working there and is a manager .Wouldn't give us the 800 number instead she ripes off a recipe and wrote her name on it and threw it at my son out the window all we wanted was a number to lodge a complaint dont understand what the problem was? My son told her she was beening rude and all he wanted was the number she then said if we didnt leave she would call the police we told her to go ahead we decided to pull forward and wait for the police we didnt want to ruin everybodys lunch just cause she ruin ours Anyway long story short why didnt the manager just do her job leason to the customer and make it right witch was just give us what we ask for why get me go upset that i was shaking I really would like someone to get a hold of me and if i was the main manager i would want this person runnig my store while i wasnt there and based on the reviews she definitely is a problem i wont ever go to this place again and i will tell everyone...

7 people working, 1 person serving, a mgr, A customer said she had previous experience in mgmt, so Mgr. stopped serving and started interview over the counter. It took 15 min. to place order and get it prepared. The food laid in dispenser tray for another 15 min. at which time I asked for a refund because the food was already cold. Corp. should consider recalling franchise. This has been going on for over 2 years I have gone in there. Sets very bad image. With this being a vacation area, the "snowbirds" will talk to each other and not dine here. As for what Mr. Diamond wrote, yes it under went an upgrade in looks only. Service, under new mgmt., has gone down hill. I don't know what chart is shot up in but not food quality. In1996 I stopped for a Whopper and when I unwrapped it, it had 3 little pickles in the center, 1 small slice of tomato, 3 rings of onion, and a little lettuce. I took it back to the counter and showed it to a employee. I asked if this looks like the picture on the menu board, so she add, with attitude, 2...