China Wok — Restaurant in Florida

Ordered a Large order for my family. $133.83 on 9/7. Husband was handed 1 bag he then repeated back the order to employee to check order was correct as 1 bag would not contain the correct amount of food. He was then handed another bag. Left and drove 45 minutes to destination. Upon arrival realized entire order was incorrect. Called immediately and spoke to associate who was aware of orders being swapped. Not a single item we ordered and paid for was in the order we were given. Bags were stapled shut and food were all items we wouldn’t eat. They did not request we return the food. They took down our name and number and saved our ticket and assured us they would replace the order. When calling in to have order replaced associate had our ticket and stated they were aware of the entire situation. They were new and needed to get their boss to be able to do it. Boss who was a male and did not give me his name gets on the phone with me after he yelled at the young female associate about not wanting to replace the order that I over heard then proceeded to get on the phone with me and rudely speak to me telling me there was no way the entire order was wrong. Which is was. We received someone else’s order. Not a single food item we ordered was in the order we received. We received food but not food we ordered. I asked the day it was incorrect if they needed the food returned they stated they did not. The boss I spoke with was rude, accusatory dishonest and unprofessional. Restaurant agreed to replace the order and...

I have a family of 8 and ordered an order that came out to $118.00. When my husband went to pick up the order, the restaurant was closed. While I understand that emergencies happen and I am sure there was a good reason for the closure, I was still out $118.00 which I assumed would be returned as soon as the place reopened. Instead, after 3 different phone conversations, I was told the owner Eddie would get to it when he comes in tomorrow. The money was withdrawn on Saturday night and I am hopeful to have a refund by tomorrow at least, which will be Tuesday. I feel this is bad business and will not be ordering from them anymore. Hopefully, in the future they can turn their online ordering off so that no other customers have to deal with this frustrating situation.

Update: I had to go there in person and while they did return my money finally, they told me I was responsible for the processing fee they charge of $6.00 for placing the order online. I don’t feel it’s fair but they returned my money so I am letting it go and just going elsewhere in the future. Just be careful placing online orders with this...

If I could give less than one star I totally would! The guy at the counter is rude! I waited for 5 minutes at the counter for him to finally take my order, because he kept taking phone calls instead of taking my order. Not to mention HE MESSED UP MY ORDER! I went next door to Firehouse Subs, places an order and waited 10 minutes, got my order and came back to China Wok for my daughter’s order from here. We waited an additional 15 minuets for her order to be ready!!! The. To find out it wasn’t even what we ordered! The guy behind the counter then yelled to the kitchen to remake the correct order saying that the customer was complaining, um no dude, YOU GOT MY ORDER WRONG!!! I will never eat...