Church's Texas Chicken — Restaurant in Florida

Ordered a spicy 3 piece and a side of tots. I repeated my order twice and when I drove all the way home my order was still incorrect. As soon as I noticed I called to inform them they gave me the wrong order. With me living so far I told them I wouldn't be able to come back tonight. They told me I needed to keep the old chicken and receipt until I decided to come back. On Halloween I put aside my plans and went all the way back gave them the food and at that point since I drove back and forth, got the wrong order, wasted gas I just wanted my money back and to go on with my night. The manager came to the window and said since I had ate some of it they wouldn't give me my refund. He then told me I needed to leave or he was calling the cops and pressing charges... because they messed up my order. So I waited and the cops explained that they could not make them refund me or correct my order but advised that I contact corporate. I am very disappointed and upset. Considering I am a regular customer and to be treated the way I was I will never return. This was probably my 4th time coming this week so it's not like I was out looking for problems or just wanted free food. They saw the chicken was not spicy and still refused to correct it. Then to have the cops called and had me removed from the premises without my money or food was very unprofessional and disappointing. Horrible customer service!!!! And the chicken was old...

I stopped by to pick up an online order I placed at 12:40 PM and arrived promptly at 1:00 PM. There were two women working inside, and notably, there were no other customers—neither inside nor outside the store. As everything seemed calm and not busy, we politely asked a simple question: whether it’s more convenient for them when customers order online or through the drive-through.

To our surprise, the younger woman responded with an abrupt and dismissive, “I’m on a time clock,” and did so with clear attitude and zero professionalism. It wasn’t just what she said—it was how she said it, as though we were an inconvenience for even speaking to her. There was absolutely no one else there, so her reaction was completely uncalled for.

Customer service is about more than handing over an order. It’s about treating people with basic respect and courtesy, especially when they’re being polite. This interaction left a bad taste in my mouth—not because of the food, but because of how we were made to feel like a burden for asking a reasonable question.

Disappointing experience. I hope management addresses the tone and attitude of their staff, because this isn’t the kind of service that earns...

I drove thru the drive thru and ordered as usual. All seemed to be well until I decided to back into a parking space and take a bite of food. It appears that the drive thru associate moved away from the drive thru, came outside, placed her headphones (drive thru) around her neck and purchased a puppy (all while on the clock) !! I observed this employee rubbing and holding a black puppy with her “Churchs Chicken “ shirt on , soon after walking away with the pup cradled in her chest area . It baffles me how some people do not take food , customer service or customers serious at all. This is considered very unprofessional and sanitary. Also the other picture displays another employee (the cook ?) with her apron on looking inside the vehicle at the puppy that was placed inside the car as the employee ran in and out concerning the puppy . Please was your hands , your shirt and change your nasty apron !! These two were going in and out of the door and handling a freakin animal. Won’t be back...