Popeyes Louisiana Kitchen — Restaurant in Florida

So this was the worst experience I’ve ever had at any restaurant, shop, government agency, religious organization, event, dream... you name it. The absolute worst experience of my life.

I was tired after a twelve hour day of work (on a Saturday) and didn’t want to come home and cook. My wife, who’s pregnant, wanted chicken and has never had Popeyes before. I checked online to see if there was anything I could eat (I have dietary restrictions) and saw that I could order two five count boxes of blackened “hand crafted chicken tenders” and adhere to my diet and macronutrient needs. My wife decided on the three piece tender dinner.

When I arrived at store #5321 I was surprised to see that their drive-through menu was damaged and the only part of the menu on display was the family meal area and the center area titled chicken combo. On my order #263 I mistakenly ordered the three pice combo for my wife. This didn’t go over well, but is the one thing that isn’t entirely the restaurant’s fault. Although the menu was missing, I didn’t ask for the “tender dinner” I asked for the “tender combo”. I then proceeded to ask if they had “hand crafted chicken tenders” as they were labeled online. Tomika, in a perplexed voice answered “we have chicken tenders”. I asked if they were blacked and were available in orders of five. She replied yes, and I assumed I ordered the right thing. Once I was at the window I paid, and tomika asked me to pull up front and someone would bring me my items. She didn’t hand me the drink, but as I was just told someone would bring my items I went about to the front of the store and parked, turning on my hazard lights. This was at approximately 7:59 PM based on the time stamp on my receipt. This was check #912470-1.

About twenty minutes later tomika appears. It’s now 8:23 pm. She’s carrying a bag, no drink. I told her I needed my drink, to which she replied in an apparently aggravated tone “drink?! What’cha mean drink?! I don’t have time to be getting no drink! Lem’me see your receipt”. At this point I presented my receipt to her for order # 263. “Why didn’t you get it at the window!?” Was her antagonistic, borderline belligerent response. As if it was somehow my fault I wasn’t given the beverage. At this point she walked off back inside the store... I assumed to get my wife’s drink. I waited twenty more minutes before deciding to lock my car and head inside. It’s now 8:43 or so and my cold, soggy, Louisiana good, chicken is sitting in my car getting stale.

I attempt several times to get the attention of various employees, stating quite loudly “can I have that drink please?” To be flat out ignored. After several attempts one of the patrons in the store called out “hey Mika! This man didn’t get his drink.” To which she responded, without even turning around, “oh yeah” and handed me an empty cup moments later. I was baffled, filled the container with Sierra Mist and went back to my soggy, cold, Louisiana goodness.

It’s now 9:10pm and I arrive home. My pregnant wife is upset that I got her the wrong order, that the chicken is dark meat, and that it’s cold and soggy. We proceed to eat our twenty five dollar slop. Luckily, I had both hot sauce and blue cheese in my pantry / refrigerator and was able to coat my otherwise flavorless mess in some tasty sauce.

Again, worst experience I’ve ever had in any capacity. I’ve attached a copy of my receipt, and although based on the experience so far, my expectations are extremely low; I hope you’ll take action to reimburse me for my time, money,...

I honestly wish you could give negative stars for reviews. I've visited this Popeye's location approximately 4 times within the last year and I swear, each time it's SOMETHING!

I hesitated doing a review before bc it is within the community, there ARE several teenagers working there... doing the right thing, and I simply don't like giving bad reviews. But tonight's incident did it for me.

Like always we waited "a month of Sundays" to get to the window to pay and pick up our order. I ordered a chicken sandwich combo, and an Arnold Palmer WITH NO ICE, and my bf ordered a 4-piece combo.

After waiting to GET to the window, we then had to wait a lengthy amount of time to even receive our order, in the meantime listening to various conversations by the staff.

After taking our payment, a young man later came to the window and asked what we had, in mid sentence of answering him, he then says, "Well, first of all have y'all been cashed out?"

A young lady behind him answered and said, "Yes, they have paid." Another gentleman man who looked as though he had dunked himself in flour came from somewhere and began doing something on the touch-screen register, clearly he worked with frying the chicken, but he had no gloves on.

The same young lady who confirmed our payment confirmed our drink. She shook the drink that had already been made and realized there was ice in the cup. She then said, "No ice...." to the young man, again shaking the cup.

The young man who also took our order kept repeating, "Well why didn't they tell me "no ice"....they should have said, "no ice".

The person who confirmed our drink order knew "no ice", the repeater who took our order was told "no ice", and it was also on the receipt. As he was repeating, he was also walking around fixing the drink over and realized before snapping the lid on the drink, he didn't have any gloves on. So he discreetly slides them on then snaps the lid on the cup. (As we were pulling off, he was taking the gloves off again)

After finally getting the order, we checked the bag before leaving the parking lot. We ordered a 4-piece combo but, they only gave us 3 pieces. We parked, I went inside with my receipt to get the order corrected.

After arriving at home and beginning to eat, the chicken sandwich we ordered looked less than desirable and the Macaroni and Cheese literally needs to be removed from the menu.

I have NEVER ordered a chicken sandwich from Popeyes with such a small piece of chicken breast on it. There was more mayonnaise than chicken! This chicken, seriously, had to be a young chicken in the beginning stages of growing breasts.

Additionally, the chicken combo we ordered was NOT fresh and tasted as if it had been sitting for some time or fried in old grease.

It, for the 4th and final time, was a...

I love Popeyes! I love the food. BUT what I absolutely HATE about this fletcher location is that ALL THE EMPLOYEES ARE RUDE!! Rude rude rude! Then their majority 99.6% GHETTO and no customer service training. Which is probably why the only thing they know is "Mild, or spicy". It's pathetic every time I go to this location, horrible! Today is my LAST DAY spending any money here. The employees have NO respect, tell you to pull forward just to make you wait 8 mins along with the car that's in front of you WAITING ALSO! As long as you're off their timer they move dead, snail, slow & careless. Maybe this location need more cooks? I don't know. Also, they only give you 1 honey per two biscuits. When you ask for more they give them to you one-by-one. They girls are always rolling their eyes, ignoring you, talking all kinds of improper language. As she RIKEISHA (and it's MAJORITY of the time ALWAYS HER)!!! She turned to walk away my husband yelled excuse me FOUR times before she even took a step to walk away... but ignored us... then the other woman walked by and gave us the "wait a minute" finger and kept walking..... so we didn't pull up we stayed at the window and waiting on our food! I wish this location would actually hire people who WANTS to work! Or hire people that'll be thankful with whatever occupation they have! Cause miss. RIKESHIA customer service ALONG with the slow moving cooks... have ruined it all for me!! Sucks this is the...