Cold Stone Creamery — Restaurant in Florida

⭐️⭐️⭐️⭐️⭐️ 5-Star Review for Josiah White – The Best Cold Stone Worker (and the Best Worker Ever!)

If you’ve ever been to Cold Stone Creamery and had the pleasure of being helped by Josiah White, then you already know why this review is necessary. Josiah isn’t just a great employee—he’s the gold standard. From the moment you walk in, Josiah’s energy lights up the place. Whether you’re a first-time visitor or a regular, he makes every single customer feel like they’re his top priority.

What sets Josiah apart?

He remembers names and favorite orders like it’s second nature. He mixes ice cream with a rhythm and precision that’s practically art. His customer service is unmatched—friendly, fast, and always with a genuine smile. He works with the kind of hustle and heart you wish every employee had. Josiah doesn’t just make ice cream—he creates an experience. His attention to detail, positive attitude, and commitment to quality make every visit feel special. Whether it’s handling a rush like a pro or giving great recommendations when you can’t decide, Josiah always delivers.

Frankly, Cold Stone is lucky to have him, and so is anyone who walks through the door when he’s working. If there were a “World’s Best Worker” award, Josiah White would win it—hands down.

Thank you, Josiah, for making every scoop...

Disappointing Experience at Cold Stone Creamery – Rude Service from Elena

On Sunday, October 5th, between 5:30–5:50 PM, my daughters and their friend visited your location for ice cream. For the first time, their friend didn’t like her untouched creation, and per your online policy, they requested an exchange. Employee Elena rudely refused, insisting they’d have to buy a new one.

We called from home, and Elena continued to refuse, claiming no manager was on site and denying the exchange outright—even after I mentioned contacting corporate. She never budged, rolling her eyes and giving the girls dirty looks the entire time. The unprofessional and unfriendly behavior made the girls so uncomfortable that they ended up taking their ice cream to Panera next door to eat it instead.

It ultimately took another employee, the kind and professional Steven Flores, to step in and handle the exchange properly. Elena’s attitude and refusal to follow store policy turned what should have been a simple, pleasant visit into a stressful and unpleasant experience.

With no manager present during peak hours, this location clearly needs better training, supervision, and customer service standards. Unfortunately, this experience has left a negative impression, and we’ll think twice...

⭐️⭐️⭐️⭐️⭐️ 5/5 — Excellent Service from Josiah!

I had such a great experience at Cold Stone recently, and I just had to give a shout-out to Josiah, one of the employees there. From the moment I walked in, he greeted me with a big smile and a warm, friendly attitude that immediately made the visit more enjoyable.

Josiah was super patient while I took forever to decide on my order (too many delicious options 😅), and he offered helpful suggestions without being pushy. You could tell he actually cared about making sure I got something I’d love. When it came time to mix the ice cream, he did it with so much energy and enthusiasm—it honestly made the whole thing more fun to watch. He even threw in a little joke that had everyone in line laughing.

The ice cream was amazing, of course, but the customer service from Josiah really stood out. You can tell he enjoys what he does and takes pride in making people happy. It’s employees like him that make people want to come back.

Thanks, Josiah! You made my day sweeter—literally and...