Panera Bread — Restaurant in Florida

On June 13th, 2017 I ordered a turkey sandwich from this Panera using online ordering. I picked my sandwich bag up and checked to make sure sandwich, chips, and cookie were there. They were. I drove all the way home only to unwrap my sandwich and discover that it was a Tuna sandwich. Normally I would have just eaten whatever it was but I am allergic to Tuna - Epipen allergic. So I had to drive all the way back to the restaurant to get a new sandwich. I immediately and very calmly asked for the manager while stating my situation and asking for the General Manager's card. The manager appear annoyed and just seemed like she didn't care. It looked like she didn't seem to comprehend how severe of a situation this could have been. I requested a new sandwich and it was made, but not too quickly. As a consolation prize, two rolls were thrown in the bag. Ok, thanks? The manager was taking too much time to locate a card so I walked out. As a I was leaving, the manager ran after me to say that she didn't have a GM card. I said no problem, I will contact somebody via the website. I did, and Panera never responded. I'm not looking for free stuff, I'm looking for accountability and to prevent this from happening in the future. Panera is lucky this happened to somebody who has a great sense of smell and immediately knew it was Tuna upon opening. So I decided to give Panera another chance today, July 2nd, 2017. Of course the order was wrong. They gave us a small lemonade despite "checking" (literally checking, receipt photo attached) that a large was given. They also gave my husband a salad dressing that was literally 1/8 full. He could barely scrape it out of the cup and had to use dressing we had at home. He got the Green Goddess Cobb, so of course the dressing is an integral part of that salad. My soup was also only 2/3 full. Again, pictures are attached. None of this was realized until we got home. Yes, my husband grabbed the lemonade, but I placed the order and he trusted them to give him the appropriate size, AS THEY SHOULD! We also shouldn't have to open the salad and check to make sure the dressing is full before leaving Panera. It's ok to glance at your order and make sure everything is accounted for, but I shouldn't have to unwrap every single item and check it - that...

The Absolute Worst Experience Ever! Not only was the location disgustingly dirty… Food all over the floors and tables. Not one table was wiped down cleaned. Employees acting like immature children. Not too Mention my Order came out Wrong. When I asked for a side of Parmesan for my Salad due to none being on my ceaser salad to begin with the Manager on Duty, Alyza (spelling) gave me attitude and told me I had to pay for an up charge. I responded for what? You didn’t even put the cheese on the salad and not to mention you gave me a Flat bread pizza instead of a pepperoni melted Parmesan sandwich with extra pepperoni like I ordered. Again she began to mumble something under her breath. I then asked for a full refund. After telling her I never received my original receipt she hesitated to give me the receipt. Which she then gave to me by demand. Once she gave the refund and I returned to my seat I compared the refund receipt to the original receipt and wouldn’t you know she didn’t refund the 3.20 for the additional pepperoni that I not only ordered but didn’t get! When I went back to her she again gave me attitude and didn’t want to refund me. Well I got my refund! She then tossed the receipts at me. I have been in customer service for over 20 years and this was the worst experience I have ever had ANYWHERE! Also not to mention I don’t ever leave reviews! Not only will I be calling corporate, I will make sure that this Manager is replaced. Too immature for a manager position yet alone a customer service position! Get of your phones and do your jobs And stop chitter chatting with your boyfriends at the...

As a licensed social worker, and a remote worker I frequently rely on Panera 4-5 times a week in the mornings and Sunday afternoon...as a professional space—whether it’s to study, host webinars, meet with other clinicians, or conduct business meetings.

It’s been a go-to for me, offering both comfort and convenience. However, today was deeply disappointing and frankly dangerous.

I spent two hours studying and had just started a 30-minute in person business meeting when the overwhelming smell of bleach filled the area. I have a serious allergy to bleach—exposure causes me to break out in hives and my eyes swell shut within minutes. That’s exactly what happened today. I had to abruptly leave my meeting due to a medical reaction caused by the strong chemical odor.

What’s worse is that there was no notice posted on the doors, no warning, and no concern shown by staff. This lack of communication and awareness about the use of potent cleaning chemicals is not just inconsiderate—it’s a health risk. For those of us with severe chemical sensitivities, it’s critical to be informed before entering a space where bleach is actively being used.

I’m upset and disappointed by the handling of this situation. At the very least, Panera should clearly post signage when using bleach or other strong cleaning products so guests can make an informed decision about entering. I hope this feedback is taken seriously—not just for me, but for the safety of others who may face...