So I'm very, very, very disappointed and dissatisfied with this place today. My husband and I hadn't been here in a about a year or so, moved away from the area, but prior to that time this was one of our favorite spots. I went here for the Elena Ruth, and I was always super satisfied. Today we waited 30 minutes for our food. When we were getting ready to leave we checked our sandwiches. Both the Elena Ruth's which cost a pretty good $5.39 were burnt, though they felt pretty weighty, it had a good few layers of Turkey on it, but it was burnt. My husband went back the lady seemed polite enough she apologized and redid the Elena Ruth's only this time when we opened to check them, they were grilled to perfection but it had been stripped of all the Turkey. It literally had the thinnest piece of Turkey. They barely had any guava or cream cheese And it was basically all bread. I was so upset I just left. I paid $30 for sandwiches. $11 for 2 Elena Ruth's not for sweet grilled bread. Was it because they burnt our bread and we had the audacity to politely bring it to their attention? Do they not make enough money to replace the food they mess up for their clients? I don't understand? I feel like they just took my money. And I'm not going to "complain" twice about something that should've been handled properly at the first complaint they got. I know what an Elena Ruth should look like and how weighty It's always been. Never coming back. It's the main thing I go for if you're gonna cheat me out of Food I will find another place with more integrity than that. I hope they learn not to be cheap and cheat their customers from what they're loyally paying for. They already make it inconvenient enough by not taking credit cards, making a lot of people go out of their way to get cash. The least they can do is make it worth it. It's sad I even had to write this. The Turkey sandwich we ordered was cheaper than the Elena Ruth and those Turkey sandwiches had a good amount of Turkey usually how they've done my Elena Ruth in the past so I know they purposely put little to no turkey this...
Read moreI've been going to this restaurant for 10 to 12 years maybe longer. Here lately I've been thinking they were using a microwave to speed up the process. Today I was sure this is what happened. This is unacceptable for me. I will not accept a Cuban sandwich heated in a microwave again. You've changed the bread on this sandwich several times already and you no longer brush the bread with butter before putting it in the sandwich press and I've rolled with punches and accepted that, but I'm not going for the microwave. So please stop it.
Let's try this again, I've never given up on this place because it's still the best Cuban sandwich in Orlando. I no longer believe a microwave is involved. I think the sandwich is simply over heated (occasionally). The meat and cheese in this sandwich is not suppose to start to cook and steam. The steam will make the bread soggy and ruin the sandwich. The bread should be toasted on the grill or sandwich press. I remember getting Cuban sandwiches in the late 50's Tampa area and the crunch of the bread would break and crumble in your mouth and actually cut the roof of your mouth. The cuts were super microscopic of course, no blood, but you could feel it. I was a small boy at the time so I'm not sure if adults were effected the same. I don't remember ever...
Read moreLet me start by saying sorry, I don't have any pictures we took our food to go and normally I would not review a location without pictures because I feel it's hard to tell the entire story but Cubans Sandwiches to go was so good, I had to provide a review.
I myself am (are, however you say it) Cuban, however I'm not really a Cuban Sandwich fan, not a sandwich fan in general if I'm being honest. We were over on this side of town and needed to grab a quick meal and to our good fortune we stumbled across this great little shop.
I may not be a fan of Cuban Sandwichs but I love me some Mojo Pork and they have a simple Pork Sandwich to die for ( ok, not die for but you get what I'm say). Cuban bread, delicious tender pork swimming in a gorgeous pool of Mojo Juices with Cheese, onions and Mayo, that's it, but man does it pack a flavor punch. 9 inches of amazingness (get your head out of the gutter this is a family review).
Add to that the perfect Maduros, and a Pastellito of Guave and cream cheese, that will make you want to dig up Castro and slap him.
Apparently I'm late to this dance because this place is already very popular but add me to the fan club.
Please plan a trip, bring your appetite...
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