Domino's Pizza — Restaurant in Florida

I'm sharing my one (1) Star review on this Wesley Chapel Domino's Pizza location, with readers, potential customers, with management and owners at Checkmate Pizza #checkmatepizza .

As a longtime customer of this store, I've had more marginal quality (it fills the whole or it's free) and disappointing pizzas, than the two or three that were actually really good.

After this last experience of ordering my free two topping medium 'rewards' pizza, paying the three dollars upgrade to a large and receiving a product that was totally unacceptable for a customer, and even more so, that a store manager would even allow it out the door.

Clearly the product was made by a worker who's store training failed to instill pride in making a product that you'd want buy yourself and proudly make for a customer, no matter if it was a rewards item or full priced retail item.

When you look at the quantity and small size of the onions & peppers and lack of sauce on this medium, upgraded to large, not only isn't it unacceptable but shame on for the business for considering this a quality product that would bring loyal customers back.

It's no wonder that paying customers like myself give up on chain pizza stores like Domino's, Pizza Hut (who I used to buy) when it seems like these places are unable to provide anything more than an acceptable, large quantity item.

When you're buying large pizzas at a 50% off and getting a so-so product like I've gotten, is an acceptable product, but then when you're paying $20+ for this poor quality product, franchise owners/managers cannot seem to understand why independent and local businesses are building a loyal customers, from their old customers.

Checkmate Pizza, Domino's Pizza Manager, you should be ashamed and embarrassed of the products that you send out the door and expect your customers to keep coming back. Clearly you want to have a profitable business but the way you guys are doing it and the terrible reviews of dissatisfied customers who take the time to 'call you out' on the pitiful product they've received, should tell you that you've got lots of work to do.

I'm not coming back to you store, as even when I've gotten a free rewards item, most times I'd been happier after a trip to the frozen pizza section at Walmart or Publix down the street.

Sadly, the reality when being blindfolded and then taking a bite of a pizza from Domino's, Pizza Hut, Papa Johns, there's no why of telling which one is from who, as they're all...

I order pizza from Domino's several times a month usually & I picked up on a upsetting pattern. If you want better pizza don't order after 10pm. The quality goes down after 10pm. I don't know if it's because the good staff left or they are always just ready to go home. I'm not sure if the staff is trained to provide less service after 10pm, it's close to closing time, or the staff is probably beat after a long day at this point. I've order different times during the day & I'm telling you it gets worse around this time. Around this time the pizza is never cut all the way through (I have to use my own pizza cutter or use my hands to sometimes successfully pull them apart in one piece), the cheese on there is put on so lightly that you can see the crust right underneath it (some places there is not even cheese or toppings put on there, just crust), the taste is off, more salty, & less sauce. I don't understand why they would give me such a thin crust. I didn't order a thin crust pizza. App said Kevin made my order tonight. Well to be honest I hope this isn't the same guy making our pizza after 10pm that is always something wrong with it. If so I would rather have someone else make it because it is terrible. This happened over 5 times as of late. Usually it's always delicious & prepared to greatness. I would say this started like in February or March maybe. I've been ordering from them for years. Maybe someone got hired who isn't doing the pizza making right. One time I ordered the philly cheese steak pizza & I paid extra for it to be a specialty pizza & for it to be a pan pizza. Some places it was literally just crust. They skipped putting cheese & toppings on some parts. Wish I would have gotten a picture of that. I feel like I waste my money every time this happens. The Chicken Bacon Ranch pizza & parmesan cheese bites were delicious & made as it should that night, but not the Philly Steak pizza & Stuffed Spinach Feta Bread. So I was wondering if two different people worked on my order that night. At first it was a hit every time. Now it's a hit & miss depending on the hour. I hope this doesn't happen...

I am writing to formally express my dissatisfaction with the service I received at your Wesley Chapel location on 12/12/24. As a loyal customer who has always enjoyed Domino’s, I was shocked and disappointed by the treatment I experienced during my recent visit.

I placed an order online at approximately 6:45pm, with the expectation that my food would be ready as per the estimated time provided. When I arrived at the store at 7pm, I was informed that my order was ready and were boxing it up. Nobody came back to the window until 15-20 minutes later asking again have I been helped and the name of the order. While I understand that occasional delays can happen, what transpired afterward was unacceptable.

When I expressed concern over the delay, the manager not only failed to offer an apology or resolution, but instead argued with me and outright denied me service after I asked several times for my food. This behavior was both unprofessional and disrespectful. I left the store without my order and feeling humiliated.

I believe this situation could have been handled with courtesy and professionalism especially coming from someone who is leading this store. It is unacceptable to deny service to a customer who simply voiced frustration over a delay. This experience has shaken my trust in Domino’s as a brand.

I kindly request a formal apology from the manager involved and assurances that such behavior will not occur again. I also suggest additional training for the staff at this location on how to manage customer concerns in a respectful and professional manner.

Thank you for taking the time to address my concerns. I look forward to hearing from you soon and hope that this matter can be resolved...