Domino's Pizza — Restaurant in Florida

Got the 9.99 carryout deal for pizza, which is a large, 5 topping pizza. Order 2 pizzas w/ the same toppings on both. Toppings ordered were extra mushrooms, extra pineapple and regular banana peppers. Received no mushrooms, about 1-2 pineapple tidbits per slice and mostly the stem portion of the banana peppers. Called to see what happened and was told I "didn't order mushrooms". I insisted i did and have a screen shot of it...and was then told that they ran out of mushrooms so it didn't print out on the slip. I said if thay ran out of 2/5ths of the toppings I ordered for each pizzs, i should have been notified so i could have picked something else. I was then told they get lots of orders and can't read through all the descriptions on each slip!?! Really? I mean that's literally what they should be doing when an order is placed! She started getting rude and asked me what i wanted her to do. I said I think i deserve a credit of some kind. She talked to her manager and said she'd give a $2 credit - but that she wasn't giving me a free pizza. I asked if the credit was $2 per pizza (because lord knows they charge more than $1 for mushrooms on a large pizza)? And all she kept responding with was she "wasn't giving me a free pizza"! Wth??!! Not once did I ask for a free pizza!! And then she basically hung up on me. Now I know I won't ever give that location my business again. I also never leave bad reviews... but I'll be copying this review and posting it where ever I can. There are enough great places to get pizza around here, so I'd rather drive an extra mile and actually get what I order and pay for ... and not have to put up with the lack of and/or rude...

I ordered 2 pizza online carryout. Went picked them up got home one pizza was not what I ordered. Called the store explained what I got they were sorry and said that they would make the correct pizza this tim or give me a credit. I ordered 2 pizza for a reason (duh) did not want credit. Asked them to deliver the correct pizza and they refused. Said I have to drive back to store to get the pizza. Reason for that was that I ordered carryout. So went back to store pick up my pizza, ask for owner names and phone number. They gave me managers name but refused to give me his phone number. Ask for regional manager and I was told to call corporate HQ in Ann arbor MI. So much for customer relations. Not like the commercials you see on TV. No problem. Very good friend of mine works at Domino Farms. Domino's Headquarters in Ann Arbor Mi. I will call my contact and let her know. I'm sure that the owner will be getting a phone call very soon about his customer service...

My pizza was delicious, but some old man who was working the front desk rudely told me “You can’t have dogs in here” when I went to pick up my pizza. It was already ready, I had my dog in my arms, and I was there for the two seconds it takes to give my name and have them hand it to me. Firstly, My dog detects if I’m about to have a seizure and he stays with me. I understand there are rules for pets, but in this day and age many people have service animals and you cannot simply bark at someone about having a dog with them when you don’t know the reason. Even if he was a pet, there’s a polite way to ask someone to please not have their pet with them. I was too upset and embarrassed to catch his name, but it was about 3:30 on a Sunday and he looked super old with a gray beard and was working up front. Not a good look, Dominos. This guys is gonna say that to the wrong person with a service animal and get y’all sued. Please have a talk with this...