Dunkin' — Restaurant in Florida

I've been coming here for years. I've never had any real issues before today. I usually come by for breakfast on my way to work. I order the same thing every time, and never have a problem. I've worked in the food industry my entire adult life, and I'm a business owner of 12 years so I could write a book on customer service. I'm overly polite whenever I order food through a drive through because I believe our body launguage says a lot for us, and while using a drive through window, we only go off the sound of our voice. So anyway, I order my half dozen donuts for work, and go to tell THE MANAGER who is taking my order, that only two donuts are going to be a special order, and the rest are assorted. Before I get my second word out, she cuts me off and says "just tell me the rest of your order". "I'll deal with that later". Now I understand cutting me off and pretty much telling me what I have to say is not important at all, might not be a big deal to most. It's a very big deal to me. I think it's so disrespectful. Any manager should know better. Then when I pull up to the window she walked away and didn't say a word to me. My drink was wrong, but I just took It because I didn't want to have to talk to her, and the two donuts I asked for we're also wrong. She was so worried about cutting me off and saying what she had to say, she didn't listen to anything I ordered. Or, she just didn't care? You need a new manager! Maybe someone who doesn't have such a...

In a corner shop where the coffee flows, And the morning crowd forever grows, Two stars arise with smiles so wide— It's Joe and Ty, in them we confide.

Before the sun can even yawn, They’re brewing joy from dusk to dawn. With every latte, donut, or brew, They serve up kindness, strong and true.

Joe knows your order, rain or shine, A medium hot, one sugar, no line. He greets with warmth, not just a grin— It’s customer care that starts from within.

Ty, with moves both swift and sweet, Turns rush-hour chaos into a treat. He chats, he jokes, he always hears, Dispelling stress and morning fears.

And oh! The Dashers, racing fast— Joe and Ty treat them like class. With bags in hand and apps aglow, They’re met with kindness, smooth and slow.

No snappy sighs, no flustered tone, Just patience, cheer, and hearts full-blown. To every Dasher on the go, They give respect—and coffee to show!

People drive from miles around, For more than donuts, so renowned— They seek the service, top-tier, rare, That only Joe and Ty prepare.

Five stars would barely scratch the scale, For legends who will never fail. At Dunkin’, they’re the cream and glaze— Deserving endless, shouted praise.

So here’s to Joe and Ty, no doubt, True champions of the coffee route. Their service shines, a perfect blend— Like every morning...

I’m a huge coffee drinker and I have as super excited for this location to open because it’s on my way to work. So far my coffees have been okay but a bit watery. Yesterday I ordered bacon and egg on and English muffin. No cheese because I don’t like american cheese. I get to work and it’s bacon and cheese on a soggy untoasted muffin. So I call and they tell me to come back tomorrow and they’ll make me a new one. So I did go back today and explained and was told they’d make me a fresh one. When I get to the window I’m told, sorry they are still frozen. They offer me a bagel which I decline because I don’t like bagels. And they say sorry about that ma’am. Charge me for my coffee and send me on my way. I call again to speak to a manager and she says “ sorry they were frozen” and I found her completely unhelpful. I wasn’t given a refund. My coffee wasn’t discounted. Nothing. Mind you, the muffin I didn’t eat or have replaced was almost $4 and the coffee was $2. I will go the long way to work and find a place that respects and cares about their customers. Very disappointing since I’ve been enjoying Dunkin’ my entire life as a New England native. You guys need to treat your customers better. We pay too much money for coffee and food for it to be less...