Pizza Hut — Restaurant in Florida

I went to the store to order and pick up a pizza. After about 10 minutes of trying to order from the cashier, I learned he did not know how to ring in my order correctly, and so I had to do so on my phone. I ordered a pizza. It was 7:07 PM and it said it would be ready in 14 minutes. Well, that didn't happen. They kept saying it was the next pizza, but it wasn't. Several orders went out. The manager told the guy on cut table wearing street clothes and was bare handed reaching into his pants to pull up his pants that the next order was mine. It wasn't, and neither were the next 4 or 5. It was 30+ minutes late, and then they made it wrong. They cooked the tomatoes, so the manager told them to take it off and then recook it. They burned it. When they were done burning the pizza, they tell me now they are out of tomatoes. I asked for a refund since I paid cash. They don't do refunds. I asked to speak to the manager on duty. She said she does not give refunds. I told her I wanted my money back. She said only the general manager can do that but he won't be in for 3 days on Monday morning. I told them to call the general manager because I wanted my money back. 15 minutes later, they are ready to give me my money back. It took 55 minutes. They offered me the burnt pizza, but I did not want it. She said it had all the other ingredients and was fine and then she showed me. It did not have the pesto drizzle, so she put it on the entire pizza, which was wrong. It was suppose to be on the margherita half, not the ultimate half. They made it with the wrong pepperoni as well. It was suppose to be the small crispy curly kind. Not only did it not have the tomatoes, but they also did not have the garlic. Not to mention they were out of the sweet marinara sauce. And they refused to give me a refund? They had to waste my time? I should have been in and out in 15 minutes or so. I wasted over an hour and 5 minutes total arguing about me getting my cash back! For a burnt pizza, made wrong, and missing...

Honest review ahead. We have ordered online from this location in the past. The food is always pretty good. Typically what we ask for. They did, however, give our order to someone else about 1 month ago accidentally...BUT, they were professional and cordial. They quickly made us a new pizza and gave us a free desert, parm cheese container, and crushed red pepper container. Also provided 50% off on the pizza itself. So they fixed the problem perfectly! Tonight we went back and they were ON POINT! Ordered a LARGE thin crust pizza with creamy garlic parm for sauce, meatballs, bacon, onion, mushroom, and tomato FOR $12.99! WHAT! All Wow. Really great pizza and got a confirmation it was ready for pick up exactly when they said it would be done so it was perfectly hot! Very pleased. Usually don't eat chain pizza, but this Pizza Hut location really hit the spot tonight! Thank you! Will be back, for sure! Pictured is the pizza I described. This establishment knows how to make great pizza AND knows how to provide exceptional customer service!

Update: You'll thank me later! When George is the working chef, you get fabulous, perfectly cooked pizza. Tonight, we got the new double pepperoni with hot honey on thin and crispy crust. He knocked it out of the park again. Super crispy, perfectly portioned toppings, and ample hot honey! Yum!...

i had recently left a good review for this location because they had always been very good. Today was not even partly good. My husband pre-ordered two personal pizzas online. we waited until the app told us it should be ready and headed there. When we arrived the place was packed with very upset customers. And our order was not yet ready either after a half hour wait and a mob forming in the lobby of customers saying they had been there for over an hour waiting for their orders we were given the two personal pizzas. Our order was two pepperoni personal pizzas one with light sauce and when we arrived at home. I have to say i haven't been so mad in quite some time but i am livid at this point. This is unacceptable and especially if it just came out of the oven supposedly .. Neither pizza looked like they even have cheese on them or sauce n they barely have pepperoni .. this is ridiculous .We spent our money and time to drive clear across town and to go pick up the worst pizzas ive ever seen. The woman at the front doesn't seem to know how to keep the orders coming they are all sitting in the warmer while people wait It's absurd to be honest. But they are quick to ask for the tip tho.. I gotta tip for them Do Better if you are under staffed then hire more people and make pizzas that do not look like this ..pics...