Dunkin' — Restaurant in Florida

This complaint is about the “GENERAL MANAGER MARIA” you have single handedly ruined my experience for this location due to your lack of professionalism and customer service!!! I have been going to this location for 7 years and never had an issue until you started working here. The last 2 months have been horrible! I stopped coming here everyday (like normally) because she would purposely make me wait for an on the go mobile order; 15-25 minutes every time!! So I started placing my order well before I even made it to the location thinking okay maybe they are really busy I would order while I am on 41 Cleveland/Old Gladiolus (by Walmart) and my order still wouldn’t be ready. Also my order is NEVER on the on the go section it’s always behind the counter and I have to ASK for it EVERYTIME!! But TODAY 3/16/22 my experience was just crazy. I waited well over 25 minutes for my order. My food was already done but my frozen coffee and doughnut were being held up by Maria. I heard another young lady working ask her where’s the frozen coffee for the mobile order and Maria replied “ I’ll make it don’t worry work on the others” another 3-5 minutes and my order still was not up. She called approx 6 other ppl after me who ordered in line, and gave them their orders. I asked the young man who made me my food 25+ mins ago where is the rest of my order please. I’m just waiting on the drink and doughnut. Maria replied I am still working on it one moment give us sometime. I then recited her conversation with the other employee. “Well you need to wait I’m working on it”. She then proceeded to get in a shouting match with me when I mentioned to her she purposely holds my food behind the counter instead of placing it where the mobile orders are and how she intentionally makes me wait. Again this was intentional and MARIA took it upon herself to hold Up time (making my children late to school and me to work) because she wants to hold some type of power, because she is the “GENERAL MANAGER”. I wouldn’t have taken this so personal had I not heard the other employee insist on making the order because it has been waiting a while. The more interesting part of her shouting match was “you can go somehowhere else”. After 7 years ma’am I will gladly go somewhere else because now I don’t know what your capable of doing to my order. DUNKIN you should not want someone representing your company such as this; especially not in such a prestige location. 7 years .. 7 years I have been at this location and it took Maria less than 30 minutes to RUINNNNNN my experience. Needless to say; I did not drink the frozen coffee finally made and given to me by her. There’s no telling what was put in it since she specifically wanted to make it herself. I have filed a complaint with...

RIDICULOUS! Usually, the coffee I get here is decent. However, I got a chocolate milk from there and my boyfriend took a sip, said it was curdled and sour so he said to the lady working “this tastes funny, can I switch this out” ?” to which she replied “sure no problem” well he did and 5 second later, the manager comes running out after him saying “uh sir you can’t change this out once you’ve opened it” and my boyfriend replied with “well I tasted it and it was sour so I switched it out” manager replied “well I can tell you this isn’t expired, I can’t take it back and I can’t taste it since you sipped it” so I raise my hand from the car and go “I’ll taste it!” So he brings it over to me, I take a small sip and it’s immediately sour so I make the face. I told him it was sour and he said “well I can’t take it back because you opened it” (in any food place, don’t you throw out things customers touch but don’t want??) anyway, I just gave up and asked “how much is it? I’ll just pay for it” and the grown man of a manager said “it’s not the money, it’s the principle of the thing” sir? What principle? It’s 7:30am on a Sunday and the milk is clearly sour to two people and you “can’t” taste it…. NEWS FLASH: the customer is always right...

This review is based solely of the owner and operator of ‘this store. To the owner, you need to spend some time and money on this store. What I mean is stop being cheap about not turning on the sign, get it fixed!! Every single morning I go there and the sign is off, I have asked and they say it’s broken. Stop being such a cheap owner, you have one of the best stores in town, staff are always being promoted from that store, due to Karen and her training, but lately the store has had staffing issues. The staff that is there is barely there and calling out all the time. This store has no drive through, people choose to go ther because of service, yesterday coukdnt wait for my food, the line was out the door. That’s a good thing, but bad because not enough staff. The staffing model at this store is wrong. You need more staffing help in the morning. Lastly some of the staff are less than professional. One guy walks around with head phones on all the time. This is the managers fault for...