Dunkin' — Restaurant in Florida

KAREN ALERT! This review is lovingly dedicated to their so-called "lead employee". If you are unfortunate to receive a coupon for this location, understand that you are in for a particular experience. The cashier who assisted me was honest. When she couldn't scan the final bar code, she asked the lead for help. Without even acknowledging the coupon or me, the lead says "the coupon was already used; we can't accept that". How can a brand new coupon that I received literally 19 hours before in the mail be used? Was the delivering USPS employee that hungry? I doubt this. When I told the cashier about the coupon she asked the lead for an override, which was angrily given. The manager is blind and deaf to such stimuli, and clearly allows his precious Karen to do as she wishes on the job. As I waited for the override, I acknowledged to my attending cashier that her lead doesn't trust me. She laughs and responds with "you look a little shifty". I say "I...

I stopped here to get a drink with my mom. I ordered on the app and went through the drive thru to let them know I arrived. I waited almost 10 minutes for someone to respond and figured they were slammed inside since there was a car in front of me. I drove around to the front of the building to just pickup inside. The doors were locked. It was the middle of the day. I looked in the window and saw 2 men behind the counter. No customers. Since I had already paid for the drinks on my app, I drove back around to the speaker in the drive thru. Still no answer. I pulled forward to the window and the guy finally opened it up and asked if he could help me. I told him I had a Togo order. It took another few minutes until he handed it to me. Windows are tinted so it's hard to see inside. I didn't even drink my drink because I had no idea what could have been done to it, what these 2 were up to, especially since the front doors were locked. SHADY. Will...

I don't know what the issue is with this store, I love dunkin because it is Quick and still pretty cheap. Every time I have visited this store the drive thru line always takes 30+ minutes and usually it is people just getting one drink. I don't understand why they are so overwhelmed when there is no one here. This has been multiple times where I have sat and waited for over 30 minutes to get a small drink and a sandwich. If you watch the cameras they are so slow you will see majority of people just leave the drive thru line because they can't wait any longer. This is a great location to have a coffee place, alot of business available but the service is so slow its not worth it. Also after waiting so long finally got my drink and it's horrible, not the first time for this but can't imagine how long it would take if I...