Dunkin' — Restaurant in Florida

I don’t know who needs to hear this, but Emma at this Dunkin’ is the reason my life is still on track. If you’ve never had your coffee made by her, you haven’t truly lived. I’m not even being dramatic (okay, maybe a little), but she is the human embodiment of sunshine in a Dunkin’ visor.

Every morning she greets me like I’m the main character in a feel-good movie montage. Her smile? Award-worthy. Her attitude? Immaculate. Her coffee-making skills? Like she has a sixth sense for exactly what my soul needs, but in a cup.

I genuinely believe my coffee tastes better just because Emma made it. Something about the ratio, the perfect balance of cream to espresso—it’s chef’s kiss. If Emma handed me a plain cup of water, I’d probably still sip it and say, “wow, this is life-changing.”

Let’s be real: I don’t come here for the brand, I come here for Emma. If she ever leaves, I’m following her wherever she goes. I’d track her coffee magic across counties.

In conclusion: Emma is the MVP - the Queen of Coffee. If you see her at the window, just know—your day is about to get...

I’m very disappointed in my order this morning I ordered snack and bacon and for almost 3 dollars. I got about four pieces which I did ask to please make sure that there’s more and then ordered a cappuccino iced with two shots of espresso and when I got it, it looked like milk, and the receipt did not say that they added espresso, then they told me that they’ll make it again and pulled me up and I waited about 10 minutes for a new drink. Not to mention I tried to pay with a $20 bill and they wouldn’t take it because there was a slight rip in it, a slight rip, I was really confused , she said that they take the money and they put it in a machine and it won’t take the cash and I even asked if she could put tape on the small little rip and she said no so she almost made you guys lose that on money because imagine if I didn’t have my credit card You guys are supposed to be a morning business stop ruining peoples morning especially if we’re spending our money on you guys I can’t imagine how much money I’ve lost over the year just by your employees not doing a good...

I'm just tired of constantly going here just because of the convenience man. I like the morning crew better than afternoon/evening I know that for sure but a lot of the times my order somehow gets messed up. I tried through drive thru and mobile order, usually they get it right all the time through mobile order so that's recommended, but nowadays it just doesn't matter because something will be missing or messed up. You have to make sure you have everything before you drive off because they don't make sure you have everything, and if you notice something is missing they almost always have an attitude about it. I called in to let them know I was missing something and asked if I could pick it up another day and the manager let me which was nice but it shouldn't have to be a constant thing. The things I'm missing in my drinks are extras I pay for which led me to writing this because it's ridiculous how I repeat 5x in drive thru what my drink order is just for them to mess it up even with mobile order when it's written in their face what it is. There's just no...