Papa Johns Pizza — Restaurant in Florida

Update: Fool me once shame on you, fool me twice shame on me. I got a call from a manager today 6/6/23 after reading my review, and offered free pizza and wings next time I call in. So I called, my mistake. Told I could get a free pizza so I ordered. (driver later told me 2 pizza and wings was my credit on something he read) Driver arrived 5 min after I was told ( 1 hour because it's busy, not season anymore and a Tuesday night, but OKAY??) When the Driver arrived he asked me for payment. WAIT WHAT? He had to call the store (that's another cluster FU@@) Had to go through the call center... meanwhile my lukewarm pizza is now getting cold. I finally called the number that called me offering me the credit and talked to the managers wife and she told the driver something and yes... Now I can have my free now COLD pizza.

Still waiting for pizza ordered almost an hour ago... called... on it's way... hope it's not cold like the last time... I am over it. No more. I WILL JUST ORDER TAKEOUT FROM...

The store on Fiddlesticks in Fort Myers is the worse store for service in Florida. They seem to think they are there for our convenience. We ordered on the app and it said 35 minutes for delivery. After over an hour I tried to call. Five times. Never a message or an answer. I called another location they answered right away. So I went to the store. The driver was at the gatehouse coming in. I asked were he was going and it was our house. I said it’s been almost 90 minutes and no one is answering the phone. He just yelled “You want the pizza or not?” I said no he said have a nice day and drove away. I went to the store to see the manager Seth who said they are just too busy. He was not going to even offer my money back until I asked for it. He had no answer for why no one is answering the phone just said they have not answered it all night as they are too busy. Just the worse customer service possible. The other people working there were just giggling. What a...

I've ordered pizza from this location numerous of times. The pizza is great, but this service is horrible. I work in the service industry so if I know nothing else its customer service. You guys really need to step it up. JOHN & BILLY. I'm at the point where I'm going to stop handing out your menu's at the TWO hotels that I work at full-time. The piss poor attitudes you guys have towards those of us who not only use your services but promote them to tourist MUST STOP. Friend's, and Bella Mozzarella provide a better product with better customer service.

Wait... The driver just arrived.

Seems that he doesn't have any appreciation for the customer either. I fold. You'll never get a call from me and I'll do my best to persuade my guest and the rest of the staff not to use nor suggest your services. The menu's we have at both locations will be placed in the bin...