Hoagie Hut

I have been a local business owner in the area since november of 2022. I fell in love with this place but horrible customer service needs to be reported when noticed to help other consumers. I placed a huge order for an inventory I had at my store this morning. 10 meals and 12 coffees. Each meal was exactly the same, bacon, eggs, and potatoes. They forgot bacon for 9 out of the 10 meals.

Thank God the employees there were very humble and modest and didn’t even mention it until one guy got a plate with little to nothing in there.

I called this place to voice my concern and ofcourse the first thing they say is sorry,”I’ll look into this”. They come back on the phone to tell me “we can only provide you with the bacon we forgot”. I was sure to tell the employee that there’s no need for the bacon because we already ate the food. The employee then told me that’s all they could do.

That is the worst plan of action and for the amount of money I spent at this place I would think they had better customer service than that. I was once a great customer now I hope no one comes to you guys. If they’re not forgetting food from your order then they’re making fun of you in Spanish because you didn’t “tip” them.