Conch Heaven

If I could give this place ZERO stars I would. Whenever my family and I visit from out of town we make sure to patronize a different conch restaurant. Last night we decided to try Conch “Heaven”, and our experience couldn’t be more of the opposite. After being seated, we had to wait 15-20 minutes before our server appeared. My husband ordered a fried conch dinner with three sides. I ordered a jerk chicken dinner with rice, and our children had fish dinners. After our server brought out our food, we began to eat. I bit into my rice and it was COLD and hard as ice, as if it came straight out of the refrigerator. I bit into my husband’s rice-his was warm, so I was confused. Did the cook put warm chicken on top of cold rice? I had everyone at my table taste the rice, just to make sure I wasn’t wrong, and I wasn’t. As I waited for the server to return, my husband gave me half of his conch and his sides; rice, macaroni and cheese, and potato salad. Two minutes later, the server returns. I let her know that I’d like to have my warmed up because it was cold. She takes my whole plate and goes back to the kitchen. She then tells me that there were no more peas n rice, so I said that’s ok, I’ll do macaroni and cheese instead. When she returned I had a brand new plate of jerk chicken and macaroni and cheese. Now, any reasonable adult with an ounce of common sense would have either warmed up the plate, or just replace the rice with another side. When my plate was thrown away I we lost half of our three sides that were good! The woman cook in the back was yelling and complaining about me letting the server know that I didn’t want my plate thrown away. This dinning experience completely ruined our evening and I’m very disappointed because the food was good, but the customer service was HORRIBLE. To add insult to injury, the server is walking around boasting how much she couldn’t wait to get off of work and go home. This was completely unprofessional and it made us feel uncomfortable and as if we were being rushed. I would definitely not recommend this restaurant to anyone because of the lack of empathy and care they had for their customers.