Hungry Howie's Pizza & Subs — Restaurant in Florida

Had a bad delivery experience last night. I am not in their delivery area, and placed the order by mistake. I called them to cancel and the associate sent me to a manager, who acted as though it was his decision whether or not to cancel the order. Since I wanted my delivery to arrive with as little hassle as possible, I agreed when he offered to go ahead and fulfill the order even though I'm not in their area. He says that it's a slow night so he'll help me out. I guess he's doing me a favor by letting me spend money here? He tried to tell me that I didn't know my own address ("You don't live in Plant City." really?). Even after confirming the nearest cross street and getting directions -- the person did NOT pass on my driving instructions to the driver. As a result, the driver got here after almost 2 hours had passed. The poor driver apologized enough that I was willing to let it go at that point - but then he handed me someone else's order... It wasn't close enough to just shrug and say okay - we were missing a whole large pizza from the order. At this point I tried to cancel and he said I had to call in. Another 15 minutes wasted on this problem. By the time it was done - not only did they lose my business but they cost the OTHER HUNGRY HOWIES I USUALLY FREQUENT my entire order for the night. They would have gotten here because they deliver here frequently... The promise made to be here quickly because you are having a slow night is irresponsible and you don't make promises like that in customer service... Someone here needs to...

Absolutely the worst customer service I've ever had not just this time but last 3 times. One would think that the guy that claims to be a general manager would know how to talk to customers that has spent as much money as I have over the last 10 years. This guy works nights. I will admit my wrong and I did lose my cool got loud and cussed him out after he continuesly denied saying to my wife that he made our order right even after he was told multiple times he made something wrong we even had a picture of our order. I don't want nothing for free I just want my right food. To you sir you have lost the owner my business and anyone around me. All could have been avoided if you knew how to talk to people instead of saying I made the order I...

For fast food style pizza, it is better than most other choices. Service has always been good, friendly... A good variety of items & discount deals. Long hours of operation. Delivery or take out. Online ordering. When they're busy, accuracy slips a bit. I've had occasional mistakes occur, but when I choose to bring it too their attention, there's never an issue of them making it right. A couple of times, they rushed through & the crust was slightly under done. The 1 (small) complaint I have on a consistent basis, is that, they often slice the pies into very uneven sizes. There'll be teeny, tiny slices, and then giant slices opposite those! I'm a happy,...