Checkers — Restaurant in Florida

I typically reserve one-star reviews for the most dire of circumstances, but my recent visit to this particular checkers not only meets but exceeds this unfortunate criteria. It's with genuine dismay that I recount an experience so steeped in managerial incompetence and disregard for customer service, it compels me to warn others.

From the outset, the establishment seemed to operate on a bizarre set of ad-hoc policies, seemingly conjured at whim and enforced with a perplexing inconsistency. The staff, while perhaps well-meaning, appeared directionless, a clear reflection of the chaotic management style governing this establishment.

The zenith of this fiasco was an interaction with the general manager, Debra. Approached with a concern, her response was nothing short of shocking. Had me chase her on for a month, promised endless callbacks and emails — didn't do it at all, culminating to an outright refusal to provide assistance or any semblance of customer service, Debra embodied the very essence of managerial failure. It's one thing for an establishment to falter in service or ambiance, but it's another realm entirely when a leader in customer service abdicates their fundamental responsibilities so blatantly.

This isn't just a criticism of a single poor experience; it's an indictment of a systemic issue within this location. Their franchise, so they don't seem to be worried about reputation or quality. A restaurant's success hinges not just on the quality of its food but also on the caliber of its service and the competence of its management. When these elements are as grossly neglected as I witnessed, it signals a deep-rooted problem that goes beyond a simple bad day.

Patrons...

These are nowhere close to what checkers/Rally's show as their burgers and fish sandwiches are supposed to look like and the amount of actual lettuce showing in the pictures of the deep sea double was after I asked them to put lettuce on the sandwich because there wasn't any on it to be begin with. The double checker burger with cheese is just pitiful and asked for a piece of onion and the guy closed and locked the window and then refused to give me his name. Very rude and disrespectful overall service. I spent $15.84 for this meal for me and my boyfriend after a working all day and I wanted to sink my teeth into a hot delicious double checkerburger with cheese and lettuce, tomato and a slice of purple onion. When I opened the wrapper and I seen these pathetic sandwiches I called customer service to complain and they offered to send a refund for $10.00 to my email within three days although that doesn't replace my sandwiches tonight so we've got to eat these pathetic sandwiches because I spent the money I had on this meal, until we get paid form working today. I'm feel so disgusted about this experience. "So I strongly suggest that if you want to get dinner out go somewhere else, 🚫 do not 🚫 go to the checkers on MLK and Parsons Blvd Seffner Fl 33584. !!!!!!!!!" I'm adding pictures of the sandwiches and the loaded fries I had ordered a large loaded fries and I don't think that what is in the box is a large. "AGAIN I SUGGEST YOU GO GET DINNER SOMEWHERE ELSE IF YOU WANT...

My girlfriend and I went there the morning of 1/1/16. Conspicuous to see that the drive thru might take for ever because the line had at least 10 cars waiting, we decided to walk up thinking that would be better. We were proven wrong. Instead we were waiting out there for 15 minutes without even being acknowledge. When we were the lady that was taking drive thru orders rudely asked "what do you want?" Immediately I asked to speak to a manager. I had to wait for another 5-7 minutes. It would have been longer if my girlfriend didn't start knocking on the door out of anger and disappointment, from the rude service we were getting. Once the manager finally came up, I realized that was the same guy that been standing in front of me for the past 20 minutes making orders for the drive thru. When he finally came to the window I tried to let him know that we are guest just like the people in drive thru, we should be served and treated the same way as the drive thru. But he didn't want to hear what I had to say, which I can understand because he has "two new guys and he is doing all the work." To make a long story, short he told us to "call the store in the morning and they will deal with it." I don't know if that is how Checker appreciates their customers, but I know when I was a manger in fast food I would have never treated a costumer the way Mr. Casey did to us. Checkers on MLK just lost 2...