Jeremiah's Italian Ice — Restaurant in Florida

I typically love Jeremiah’s in other locations but this one has always seemed challegned with consistancy with customer service. Today sadly was a very bad experience on 5/24 in the afternoon. Pardon my description but she didn’t introduce herself. The store was staffed with two young ladies one taller and a shorter young lady. The shorter young lady had a very unprofessional attitude and was extremely agitated. The impression i received was she didnt want to be there. When she brought out people’s orders, she dangled them said nothing as if we where supposed to run to her, handling a bag with no description very embarrassing. Several other families and I were confused because she didn’t announce what she was bringing out and then stormed back, slamming the glass sliding door. We were stunned; mind you, we all have kids and were bewildered. A taller young lady was kinder and informed the customers about the orders. The shorter lady was clearly making remarks behind the glass about the guests. It’s really sad to see needless negativity toward your brand when we’re all just trying to enjoy today. I hope the young lady realizes that kindness goes further than what behaviors she was displaying. Life is too short to treat people as if they owe you something. Nobody was rude to you, but to throw a clients order in freezer and talk behind a glass when your dangling peoples orders saying nothing is not cool at all. The bags are grey we cant see what's in them and you dangling them not even saying our names or orders is very unbecoming. Shout out to the taller young lady, i was very close to asking for a refund but she kept it cool. Simple acts of kindess and understanding would go further than tainting a well known brand and staple in the Hunters Creek Community. Multiple families where trying to figure out what was wrong with you out side when you went back in and all i can say is whatever your going through please understand with all due respect patrons buying ice cream dont know what your dealing with...

Insanely huge contrast from the Jeremiah’s in St. Cloud. We’re a big family that has recently started buying 2-3 pints of jelati biweekly after trying Jeremiah’s for the first time in St. Cloud. Disappointingly, very rude employees at this location. Went in for a pick up order, gave them my name, the male employee went to the back and retrieved my order that had my name on it, didn’t ask for any other information, was going to hand it to me, quickly pulled it back and asked to see a confirmation screen as if I were trying to steal or something????? Then a heavy set female employee came to the window and with a disgusting attitude said “you need to show us the screen for confirmation” as I was showing him the confirmation screen in the app. The screen they wanted to see doesn’t even have a name, just a long confirmation number that they didn’t even read. After reviewing the email when I got home, it says that I don’t even need that order number to pick up so I’m not sure why I was asked to provide it (I have attached a picture). No one wants to be met with such a horrible attitude and hostility while simply picking up ice cream. Disgusting service and needless to say, we won’t be spending another dime at...

We went both yesterday and the day before—review is based on both experiences. Day 1 - ordered a 'bullfrog' sized swirl with Oreo crumbles. Partner reported it's delicious. And a small Blue Razz Italian ice. I went for the watermelon flavor advertised on their website and in FB sponsored posts, however they didn't have it either day.

The Italian ice is a BEVERAGE, not a solid food yet, it's served with a spoon and they have no straws. Day 1 I had a straw in my car, no problem. Day 2 they lost my business because I didn't and I am not about to consume a DRINK with a spoon, thanks anyway. Partner got his same treat and enjoyed it, HOWEVER - the employee really dumped it onto its side before handing it over to him so he had a bit of a mess to deal with. Really odd practice.

The blue-razz slushie was great on the first day. Would get it again when I have a straw avail.

This location is just a walk-up window so the treats do come out semi-melted already, with the lack of climate control. Seems to be manned exclusively by kids and they mostly...