La Granja Alafaya — Restaurant in Florida

I had 2 bad experiences in this place...the first one was the day they opened bad ceviche and horrible papa a la huancaina...the fish was overcooked and the potatoes for the huancaina undercooked...so I decided give it another try....second time today...waited over 50 min for my order and when I went to ask for it Noone was able to find it...now the lady on the counter giving everyone's order out was really rude and even crumble my receipt (very unprofessional)...when I explained that was my order that I never received she answered back with a really bad tone " well put it somewhere else because here they will get thrown out " amd ignored me completely after that...I asked for a manager they never called a manager....I waited to see what happened with my order and they finally found it...my order didn't have the sodas on top of that....! I was very excited for this place to come around this area but after this 2 HORRIBLE EXPERIENCE no thank you I much rather drive to the one on semoran....need to train your people better on customer service...

We usually go to this location and every time it gets worse. Today we ordered three meals and after having to wait in the number 1 parking space for 15 minutes, we received the wrong order. The women that delivered it were talking amongst themselves and didn't confirm the order upon delivery. We were never given a receipt and only noticed the meals were wrong after we had delivered two of them. Then when my father was about an hour away and about to sit down to eat his, the meal had shrimp and he is deadly allergic to it. When we called the location, we spoke to the manager, Javier, who told us to just take it back today or any other day. Like there was no customer service whatsoever. There were so many ways of handling this including not making us drive hours later to deliver the food they made wrong. I won't be going to this location ever again and will be sharing this with all my friends and family since it definitely wasn't the first time this situation has happened to us. But today was our limit.

Edit: Picture of...

They were good when they first open. However, it has gone downhill since then. Portions and food quality are just average. If you don't mind paying full service restaurant prices in a fast food atmosphere, then this will be ok.

For the record last time I visited, I ordered the Beef Sauteėd (Lomo Salteado) and honestly they served me an Onion Sauteėd with very little steak (Cebolla Salteada...). I showed the plate to the manager in charge and unfortunately she quickly dismiss my concern saying it was fine. If you read others reviews here you will notice that other reviewers noting the heavy use of onions on their plate with very little protein.

Update 10/17/23. Management seems to have listen to many of the reviews regarding the amount onions on plates. My beef sauted had light onions and management was quick to fix any concerns I had. Staff was welcoming and friendly. Great turn...