Subway — Restaurant in Alafaya

Good Afternoon to whom this may regard,

I just had the worse experience at this subway location and will make it noted to never come to this location again. I have never felt unwelcomed and disrespected by an employee ever before. I been a loyal subway customer for years here since 2016 and would always get the turkey italiano (a bmt but sub turkey instead of ham). I get this one and only sandwich every time I come to a subways location. I was just here yesterday and got the same sandwich with zero problems. Brandy is one of your employees who wasn’t working with me or even hearing me talk about how I just got this yesterday and never have a problem with it at all. She first told me I couldn’t get that sandwich because it’s not in the menu anymore and have to charge me extra. This is just ridiculous and what was more ridiculous was her yelling and screaming at me about this when I was telling her it’s not right that i just got this yesterday and now I’m getting charged more. She was incredibly rude, and loud to me, the poor customer service was just unbelievable. A woman that was next to me even stopped me when I walked out with my overpriced sandwich and said how rude she was being to me because of the sandwich I wanted. I couldn’t picture this is what customer service is now at this location. I need to speak to the general manager or something and get this situation under control because it was just whoa However, Roberta has been absolutely amazing and tried to help make the situation better but I just simply left and asked for a refund as I just got a new sandwich with no problems at the UCF location! Never coming back until she’s fired or goes customer service training because I now feel uncomfortable at this...

I went in Subway a few weeks ago, and 2 young boys were behind the counter. I placed my order for a sub with condiments and was told they didn't have anything except lettuce, tomatoes, onions and spinach. I was shocked but got it for my son anyway. I brought it out to the car, because my son had a broken leg and he didn't want it. Said it was too plain to eat. I brought the sandwich back in and told them, this was unacceptable and I wanted a refund. Several weeks later, I returned to the store, an 2 elderly ladies were behind the counter, of which one was the "Owner". I was amazed at the selection of condiments available, so I expressed how they were out of all condiments Several weeks ago. She began defending the 2 boys that were unable to provide pickles, olives, peppers and cucumbers on my last visit. She excused saying a "possible rush" may have just occurred, but to my defense, I was not offered to wait until they restocked or any other suggestions for my sandwich. She said "those boys would not do that". I DID NOT APPRECIATE BEING CALLED A LIAR. I had no reason to make up a story like that and there are many Subway Sandwich shops, but I chose to return to that one, hoping they had acceptable garnishments. The woman did not give me, the customer, any courtesy or apology, but felt it necessary to put me down and deny it happened, when she was not even there to witness it....but my son was! That was the last time I will go there and will tell as many people as possible, their unacceptable belittling behavior and their sandwiches cheat the customers. DON'T GO THERE! THEY UNDERWEIGHT THE INGREDIENTS ON THE SANDWICHES AND OVER CHARGE THE CUSTOMERS!!! RUDE!!! READ ALL THE RUDE...

JULY 18, 2024

THIS MESSAGE REGARDS A NEGATIVE COMMENT ABOUT TWO FEMALE EMPLOYEES AT STORE #54222 in Orlando, FL on Alafaya Trail.

The two girl employees in Subway Store #54222 on Alafaya Trail in Orlando, FL presented very poor service to me as I placed my order with a coupon for a 6" Tuna meal, toasted with pepperjack cheese. There was no reason for their attitude. It seems as though one employee was being trained by the other one as she was being instructed on how to ring up the order. The trainee snatched the coupon out of my hand and the other had a mean behavior towards me when I asked for more southwest sauce.

I have never encountered such an employee at any Subway franchise. Please bring this message to their attention and train them good manners toward your customers. I made a CHOICE to purchase a Tuna sandwich at this location. But, with such attitudes presented, I CHOSE to take my God-given money to another location in Avalon Park where my family and I usually go for a sub sandwich.

I was so disappointed! I took my coupons back and told them that I was going to write a review about the incident which occurred at ~3:00 pm on Thursday, July 18, 2024.

Thank you for responding to this...