McDonald's — Restaurant in Florida

I placed my order around 9ish came in to pick it up and realized that I had made a mistake and I had ordered steak McGriddles instead of sausage McGriddles when I asked if it could be changed the manager told me "okay I just need to see your order so check in". After that he had left to go to the window to deal with other customers because it was busy. So a woman bagging said "oh but we already made it. we can't change it." I've worked in fast food for some timeso if a customer is unsatisfied with an order and they ask for it to be changed without touching it thats understanding. it's difficult but it's doable. After that she told another worker to make us a McMuffin when we didn't ask for a McMuffin. She gave us one McMuffin in a bag with some napkins even though we ordered four sausage McGriddles and two hash browns when we told her that the order was still wrong and that she gave us the wrong thing she proceeded to turn to her manager and say that we told her we wanted one McMuffin. when my friend corrected her she proceded to catch an attitude with me and my friend. I understand things can be hectic in a kitchen but its no reason to be disrespectful. Had it not been for her I would have said the manager was extremely helpful and great at...

I visited this location in the morning with a mobile order for four steak McGriddles. We realized the mistake and politely asked the manager if they could be changed to sausage McGriddles instead. The manager was busy but acknowledged our request.

While waiting, another employee who was not part of our conversation interjected, telling us we should just take the order as it was because it had already been made and would “have to be thrown away.” This was not only unhelpful but dismissive, especially since we were already working with the manager to find a solution.

To make matters worse, when our food was remade, it was prepared incorrectly as McMuffins instead of McGriddles, despite us showing our order screen. Only after pointing this out again did the order get corrected.

I understand this was during a busy time, and I appreciate the manager for ultimately making it right. However, the dismissive tone and misinformation from the other employee made the experience unnecessarily frustrating. As someone who also works in customer service, I believe that when customers make an honest mistake, the focus should be on helping them not...

Always buy on this mcdonalds but today was different maybe the staff, I order online and when I was to pick it up was the problem, I gave my code on The drive trhu and they never hear me and never answer to me after they said hello, I went directly to the drive thru windows and they gave my order ticket when I was on the pick up windows the lady was so rude and after one great guy appear I think was the manager so kind and nice gave my order but 2 min later I back because they don't gave me my kids juice, I didn't check my order because never I had problems there when I am at home I saw that I was missing 1 piece of nugget and my order doesn't was how I ordered, so that is no good because you are waiting to go home and see your complete order specially when is for our kids. I hope you can improve more with your staff but for today was a disappointment day with this mcdonalds. 3071...